Global Clients & Industries: Voice of the Client, Senior Consultant (Contract)

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Date: Jan 29, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: DTTL - Secondment 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto, ON; Burlington, ON; Markham; Mississauga; Moncton, NB; Ottawa, ON; Saint John, NB; Vaughan, ON; Windsor, ON 

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

  • By living our Purpose, we will make an impact that matters.
  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.
  • Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
     

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

 

What will your typical day look like?

 

Part of the Global Client Voice of Client Program team, responsible for a broad range of activities, including: 

  • Support various aspects of Global Crown Jewel client feedback strategy. This includes engagement reviews, relationship reviews, Win/Loss and internally focused Pulse surveys to capture and understand client satisfaction and loyalty at our most complex global clients and to acquire client and internal insight to build and sustain our most significant global relationships.
  • Oversee management operations of global customer experience management technology to centrally collect and analyze global feedback.
  • Work with the analytical team to define and prepare initial findings across Voice of Client channels (including feedback).
  • Support the communication strategy of the VoC program, including the storyboarding and preparation of compelling and powerful VoC presentations and reports for the Global Clients & Industries Leadership teams, DTTL Executive, and other high-profile leadership events, as required.
     

About the team

 

Deloitte Global:

 

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

 

Global Clients & Industry provides expertise and knowledge around industries, clients, and markets to win new engagements, retain clients, and increase market share. Using industry insight, a multidisciplinary approach, and cross-border collaboration, we support lead client service professionals and their teams around the world.

Enough about us, let’s talk about you

 

You are someone with:

  • Strong project management and time management skills; ability to work independently under pressure, and on multiple assignments while maintaining top quality deliverables
  • Capable of building effective working relationships with internal stakeholders across multiple business areas, functions, and geographies
  • Outstanding research and analytical skills: ability to synthesize large amounts of quantitative and qualitative data from multiple sources and integrate into meaningful reports and recommendations
  • Exceptional ability to prepare executive ready materials that “tell-the-story” succinctly and logically; ability to flex the communication and messaging to the audience and context. proven mastery in writing, editing, and proof-reading with exceptional attention to detail.
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
  • Minimum 4-6 years of prior relevant experience; experience in client feedback, Voice of Client programs and/or thought leadership design and creation preferred
  • Ability to design and deliver a holistic approach around people, process, and technology within the right strategic context, and lead all aspects of the project life cycle from concept to delivery preferred

 

Our shared values

 

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

 

Every day, we live our Purpose through the following five shared values:

 

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.



The next step is yours
 

Sound like The One Firm. For You? 
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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