End User Technology Services Manager, Deloitte Global Technology (DTS-Global DTS COE)

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Date: Jan 31, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 122103   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


By living our Purpose, we will make an impact that matters.


  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


This position will be working in a team that is responsible for engineering end user computing solutions from concept to implementation. This role includes defining, building, and operating solutions for our end user compute function. Designed hardware and software solutions will meet stated requirements and needs, and will focus on the following areas: (1) design management systems that deploy software and patches/updates, deploy imaging systems, manage configurations and policies for desktops/laptops/VMs, deliver security policies, perform data backups, gather data and inventory of assets, and monitor end user experience; (2) create applications/packages/scripts that deliver software or settings for end users and technical staff; and (3) set hardware standards for laptops, desktops and peripherals. This role provides third level support for hardware, software and systems environments and collaborates with other functional teams.


  • Architect, design, implement, test and deploy desktop solutions
  • Prepare test plans and environments to test identified software and hardware for potential use within Deloitte environment, including the use of benchmarking applications and platforms.
  • Perform daily system monitoring, verifying integrity and availability of hardware and network configuration, systems and key processes; complete performance testing and verify completion of scheduled changes.
  • Complete research using vendors, interviews and written materials for new and emerging technologies for input into recommendations around potential use within Deloitte. Research and analysis is also performed in seeking possible solutions for identified issues and problems in major platform changes and functional software deployments.
  • Work with other team members to develop and test firm images that are used on the majority of our 100,000+ machines.
  • Collaborate with network, security and other teams that interface with the end user technology team. Work with Call Center and regions/offices to provide third level support on our hardware and software environments.
  • Create/test packages and scripts to be distributed through the firm's software distribution systems. May develop applications to support technology processes and systems.
  • Collaborate with vendors and other staff to troubleshoot issues, identify platforms that meet requirements, and ensure regions/offices receive required support and services to provide end users with a stable, consistent platform.

About the team

Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


You are someone with:


  • Advanced knowledge of Windows OS and/or Mac OS, including life cycle management and root cause analysis.
  • Understanding of systems-based management/monitoring/endpoint protection software such as SCCM, McAfee, Cylance, BeyondTrust and Nexthink.
  • Understanding of how Group Policy and Preferences work in OS environments.
  • Knowledge and understanding of virtual environments.
  • Knowledge of Scripting and Packaging Languages (VB, AdminStudio, .NET, PowerShell, JavaScript, Python, SQL).
  • Substantial experience with problem solving in complex system and network infrastructures, with a focus on ensuring a positive end user experience.
  • Familiarity with cloud-based solutions.
  • Detailed knowledge of Microsoft Office 365/ProPlus.
  • Strong technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
  • Knowledge of Active Directory/SCCM/Intune.
  • Solid networking knowledge, including LANs, WANs, Routers, VLANs, VPNs, Wi-Fi.



Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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