Enablement & Operations Leader, Chief of Staff, Deloitte Global Technology (GESO-Gov & Ops)

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Date: Jan 6, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


Drive Strategic and Operational Excellence for the organization:


  • Ensure Enterprise Strategy & Operations (ESS&O) organization is strategically optimized in terms of people, processes, and budget
  • Work with Service Line leaders to manage the ES&O Fiscal Year agenda (strategic and operational objectives)
  • Oversee all matters pertaining to the support and needs of the DT COO
  • Drive alignment and cohesion across the ES&O organization
  • Serve as a business operations adviser to ES&O Service Line Leaders and their respective teams
  • Assess inquiries directed to ES&O Service Area or Service Line deliverables, determines the proper course of action and delegates to the appropriate individual to manage
  • Ensure all operational issues are addressed properly, efficiently, and judiciously, and keeps track of progress until resolved
  • Manage internal and external commitments of respective DT COO and ES&O Service Lines
  • Work with leaders across ES&O, DT and stakeholder leadership teams to ensure effective staff participation on projects and other key initiatives
  • Manage the flow of information and communication between teams within Service Lines
  • Lead the coordination of presentation materials for upcoming events for respective DT COO and ES&O Service Line Leaders
  • Manage leadership meetings and other meetings on behalf of the DT COO (e.g., ES&O Town Halls and Member Firm Hub Visits)


Perform Culture Enablement for all of Deloitte Technology:


  • Manage the team to drive and own the Deloitte Technology Digital Workspace; an integrated, personalized digital workspace experience optimized for virtual and hybrid work models
  • Execute the Deloitte Technology Experience strategy, and defined content publishing strategy and tooling approach
  • Deploy a comprehensive listening strategy for Deloitte Technology and drive adoption to the digital workspace across Deloitte Technology Service Areas
  • Develop the long-term approach for the Digital Workspace to become the single site for Deloitte Technology and associated DT Member Firms
  • Enact the Deloitte Technology People Councils identified and designed to enable our People First priorities, including the Diversity, Equity and Inclusion Council, Learning & Development Council, Well-being Council, and Community & World Impact Council.

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you


You are someone with:


  • 7+ years of relevant IT experience required; strong Business Analysis, Program or Project Management experience preferred.
  • Bachelor's Degree in Business, Technology, or related field
  • Mastery of PowerPoint and building executive presentations
  • Solid managerial and interpersonal skills interacting with senior management
  • Ability to think globally, strategically and creatively
  • Experience managing complex programs and/or products
  • Proven ability for leading and delivering internal projects
  • Expert problem solver. Leverages knowledge gained through prior experience, education, training to resolve issues and remove project barriers
  • Extensive experience advising and coaching top executives on strategic, organizational, and communications matters
  • Fosters a climate conducive to establishing positive working relationships with clients (internal and external)

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