Delivery Quality Leader (Director), Deloitte Global Operate

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Date: Jun 15, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 103421   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Burlington; Calgary; Halifax; Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?


In this role, you would be a member of the Deloitte Global Operate team, working with global businesses (Consulting, Tax and Legal, Cyber) and the member firms (MFs) through the risk and delivery quality process. As the Risk Director/Senior Manager, you will be responsible for the development of delivery quality risk management post-signature tools and guidance, as well as, advising on delivery quality risk issues during pursuit and delivery associated with Operate deals. Executing this role will require frequent coordination and communication with leaders across Deloitte Global and the MFs.


Key responsibilities may include:


  • Driving development and implementation of risk processes, including implementing methods and supporting technologies to manage post-signature contractual compliance and service auditor requirements
  • Advising on risk mitigations related to complex contractual issues during pursuit and delivery of Operate deals; developing associated mitigation strategies
  • Leading development of relevant guidance and training for the risk community, including the promotion of Operate deal specific expertise
  • Coordinating regular communications and updates with the Deloitte Global Operate team, global businesses, MFs and delivery centers

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


The Deloitte Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Operate’s overall success globally. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that the Deloitte organization operates efficiently, and our people can effectively serve clients every day.

Enough about us, let’s talk about you


You are someone with:


  • 12+ years of management consulting or client services experience, leading global programs
  • 10+ years of experience with rollouts of global standards, tools and technology across global organizations
  • Proficient in leading strategy, driving process improvements, best practices, and reusable/repeatable artifacts for organizations
  • Experienced with evaluating and identifying risk; developing systematic risk mitigation approaches (e.g., contractual and operational)
  • Proven ability to influence buy-in and results among all work-levels, cross-border stakeholders, and sovereign decisionmakers
  • Global experience leading end-to-end process design, road mapping and deployment for associated enablers
  • Successfully development training for end users


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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