Client Excellence Manager, Deloitte Global Risk Advisory (GRA-Clients & Industries)

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Date: Jul 12, 2022

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 108481   
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality


Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

Deloitte is searching for a Client Excellence Manager to support the Global Risk Advisory Client Excellence leader within our Clients and Industries team. The manager will work with the Senior Manager to execute the strategy for all client excellence initiatives (Performance
Management, Labs Program, Sales Activation Campaigns) that are designed to equip and support our Lead Business Partners on our most strategic clients.

As an integral member of the Global Risk Advisory Client Excellence team, the manager will


  • Client Excellence Strategy: support and execute on the strategic direction set by the Global Risk Advisory Client Excellence Leader and Global Risk Advisory Industry leaders. Provide strategic, analytical, communications and operational support to the Client Excellence leader
  •  Deliver Value: drive the day-to-day operations to elevate Deloitte's risk advisory presence, strengthen the firm's brand in the relevant markets, advance the capabilities of global LBPs– namely the Global Crown Jewel Client Account Leaders
  • Coordinate with the network: interface with senior leaders from our Executive Member Firms, Priority Markets, and the wider global RA network. Nurture linkages between Offerings and C&I, leveraging global firm knowledge, relationships, and resources, to build and share insights and ultimately drive growth Insights: deliver insights, shape, and execute analysis and prepare clear, concise, and compelling presentations for those senior leaders
  • Operations: Manage PMO operations including regular meetings, sprints tracking, budgeting process and monitoring
  • This role is ideal for a Manager who would like to gain global experience, build a global network, and develop significant understanding of the global organization and to be most successful, you need to bring energy, enthusiasm and an attitude of collaboration that spans across industries, businesses, and member firms.

About the team


Deloitte Global:


At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?


Global Risk Advisory is the leading edge of risk management, changing the way we view risk and threats. We help our Deloitte organization use risk management as a vital performance lever to recognize opportunities that create a competitive advantage.

Enough about us, let’s talk about you

You are someone with:


  • Ability to work well within a team of experienced professionals – both in-person and virtually – to influence results upwards and downwards
  • Ability to navigate a global, matrixed, and often virtual environment for effective outcomes
  • Excellent strategic thinker with a proven track record in planning and implementing integrated, global, strategic, business programs
  • Executive presence with excellent communication and presentation skills and the ability to translate disparate information intoclear messages and informed responses to leadership
  • Able to manage risks – knowing what and when to escalate project-related issues
  • Ability to multi-task and deliver on portions of multiple projects, often working in a high pace environment with the endurance, responsiveness, and flexibility to work through multiple iterations of work and quickly adapt to varying priorities
  • Detail-oriented and organized with strong project management skills
  • Superior PowerPoint and Excel skills


Our shared values


While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.


Every day, we live our Purpose through the following five shared values:


  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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