Job Description
Senior Manager, Pricing Tool Application and Engagement Forecasting Product Leader
Posting Start Date:  9/4/26

Job Type: Permanent 
Work Model: Hybrid 
Reference code: 134853   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.


By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

--

 

Lead the delivery of Engagement Pricing and Forecasting systems and process initiatives as a trusted expert in a fast-paced, and high-impact environment.

What will your typical day look like?

 

As a product owner and team leader in BIS, your focus is the Pricing Tool Application (PT App) and Engagement Forecasting products, processes and integrations.  You regularly engage with stakeholders within the businesses and enabling areas, other BIS product leads and delivery teams to understand evolving needs, identify gaps, prioritize resolutions and action deployment to drive a cohesive, value driven Canadian opportunity to engagement (O2E) solution.  You lead a team to provide solution support, backlog management, and operational and project delivery through requirement gathering, documentation, prioritization, testing and training activities.  You are regarded as a subject matter expert in PT App and Engagement Forecasting and across the O2E solution and you are often called upon to provide best practices and end-to-end process leadership. 

 

Key Responsibilities

 

• Serve as the Product Owner and Team Lead for Salesforce PT App and Engagement Forecasting solutions managing activities to drive the advancement and sustainment of these products, processes and integrations within the Canadian O2E design
• Facilitate collaboration, partnership and alignment with BIS leaders, local and global O2E stakeholders and, cross-functional delivery teams to understand evolving business needs and risks, to set solution enhancement priorities and roadmaps and, to identify, assess and resolve process and product gaps
• Manage assessment, prioritization, and deployment of PT App and Engagement Forecasting requirements and enhancements, in alignment with established intake processes, and O2E objectives and budgets.  Responsibilities include:
o   Leading solution design, documentation, scoping, planning and delivery activities to enable execution as either operational items or project delivery 
o   Collaborating with DT-CA and other Canadian stakeholders to provide actionable direction on solution requirements, scope, delivery timing and dependencies to enable local development
o   Initiating and advocating for global change requests to direct global development
o   Evaluating planned global solution enhancements and release items to determine impact to the Canadian O2E solution and action accordingly
o   Coordinating operational deployment activities across global and local release schedules and teams
• Manage the daily operations of the BIS PT App and Engagement Forecasting team to provide effective solution support, backlog management and to execute operational and project delivery activities including issue resolution, requirement gathering, testing, process documentation and training    
• Lead PT App and Engagement Forecasting focused working groups with key business leaders and stakeholders to gather insight on system and process issues, align on business needs and drive solution adoption   
• Represent Canada’s interest on local and global committees and forums to influence global PT App and Engagement Forecasting solution strategies, investment decisions and delivery outcomes
• Serve as the firm’s subject matter expert for PT App and Engagement Forecasting solutions providing strategic guidance, best practices oversight, and end-to-end process leadership
• Contribute to the success of BIS as a member of the leadership team by proactively escalating issues and risks, developing and implementing mitigation strategies, delivering project status updates, mentoring team members, aligning team capacity to delivery needs, and ensuring consistent, cohesive, and effective design and support across the O2E solution.

About the team

 

You’ll be part of the newly formed Business Integration Services (BIS) team within Central Business Services (CBS), a collaborative group dedicated to driving O2E operational excellence across Deloitte Canada. Our team values innovation, continuous improvement, and knowledge sharing, creating a supportive environment where every member’s contribution is recognized. Working alongside diverse stakeholders, you’ll help deliver impactful solutions to complex business challenges, while being empowered to grow professionally and make a meaningful impact.

Enough about us, let’s talk about you

 

Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

 

You bring the following must-have skills and experience:


•  Minimum 8 years of experience across enterprise transformation, implementations and operational support of cloud platforms (i.e. Salesforce, SAP etc.)
•  Deep functional and technical expertise in Deloitte’s O2E systems and products with advanced knowledge of the Pricing Tool Application and associated integrations
•  Proven experience across Canadian O2E teams and processes (Client and Opportunity Mgmt, Pricing, Contracting, WBS Opening, Engagement Financial Mgmt, etc.) 
•  Deep expertise in the firm’s client pricing models and constructs (e.g. Fixed fee, resource-based, milestone billing, alternative delivery models, contingent fees etc.) and in the firm’s engagement financial management practices and concepts (e.g. SWIFT revenue recognition, WIP management, engagement contribution, DSO, Managed Revenue etc.) 
•  Familiarity with the firm’s sales, risk and opportunity management practices and concepts
•  Skills and experience in business process integration and optimization  
•  Experience with product ownership and delivery within a SAFe environment
•  Strong stakeholder management and communication skills with a proven track record of building relationships and establishing trust with individuals at all levels 
•  Demonstrated ability to lead cross-functional teams  
•  Strong analytical and problem-solving skills  
•  Familiarity with change management and adoption principles  
•  Ability to manage multiple priorities in a fast-paced environment 
•  Bachelor’s degree in Business or a related field (advanced degree preferred)

 

It would be great for you to have some of these nice to haves as well:


•    Project Management certification (e.g., PMP) 
•    Bilingual in English and French 

Total Rewards


The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

 

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.