Product Manager - Software Testing and System Support, Deloitte Global Risk and Brand Protection
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Date: Oct 8, 2025
Location: Toronto, ON, CA, M5C 3G7
Company: Deloitte
Job Type: Permanent
Work Model: Remote
Reference code: 130376
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Key Responsibilities:
Leadership and Team Management:
- Provide strategic direction and leadership to cross-functional teams, fostering collaboration and accountability.
- Mentor and develop team members, ensuring skill enhancement and professional growth.
- Define roles, responsibilities, and accountabilities to maintain clarity and efficiency across teams.
Strategic Planning and Oversight:
- Develop and implement plans for software testing and system support activities that align with organizational goals.
- Manage resource allocation and staffing to optimize productivity and project outcomes.
- Stay updated with emerging technologies, software testing tools, and industry best practices to drive innovation and continuous improvement.
Software Testing and Quality Assurance:
- Oversee the execution of acceptance testing activities, monitor progress, and address issues or roadblocks in a timely manner.
- Create test strategies, plans, and processes to ensure product quality and timely delivery.
- Track and prioritize defects identified during User Acceptance Testing (UAT), coordinate with development teams for resolution, and ensure retesting as necessary.
- Proficiency with software project tools like Azure DevOps (ADO) or Atlassian Jira for creating test plans and test cases, for managing test execution, and for defect management.
- Provide detailed reports on UAT progress, results, and key findings to stakeholders, highlighting any risks or areas requiring attention.
- Ensure adherence to change management processes, including leading the review and approval of proposed updates and bug fixes.
Programming and System Support:
- Oversee system support activities, including ServiceNow ticket management and team dashboard development.
- Collaborate with cross-functional teams in troubleshooting systems issues to identify root causes, workarounds, and problem resolution.
- Support SharePoint site updates and design enhancements, ensuring seamless collaboration and access management.
- Manage the creation of acceptance test data using applications built with Microsoft Access and Excel.
- Write and maintain Python test automation scripts using the Microsoft Playwright web test framework.
Collaboration and Communication:
- Serve as the primary escalation point for software quality and system issues, coordinating resolution efforts across teams.
- Collaborate with product owners, project managers, and senior leadership to communicate progress, risks, and strategic direction.
- Align with team leaders on resources for running acceptance tests.
About the team
Global Risk & Brand Protection protects, preserves and enhances the Deloitte brand. We navigate the dynamic risk landscape across the areas of risk management, confidentiality & privacy, cyber security oversight, regulatory, independence & conflicts, and Anti-Corruption/financial crimes. We foster trusting relationships across the Deloitte network through collaboration, facilitation and responsive guidance.
Enough about us, let’s talk about you
Qualifications:
- Proven experience managing software testing in a regulated product environment.
- Strong leadership, communication, and people skills to guide diverse teams effectively.
- Expertise in strategic planning, project management, and quality assurance methodologies.
- Familiarity in programming languages like Visual Basic for Applications (VBA) and Python tools like Azure DevOps, Playwright, and ServiceNow.
- Knowledge of software development methodologies and change management practices.
- Demonstrated ability to effectively manage staff and plan resource needs.
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
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Testing, QA Tester, Product Manager, Strategic Planning, Cyber Security, Technology, Quality, Operations, Strategy, Security