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Are you passionate about process excellence, service delivery, and cultivating a culture of continuous improvement? Do you thrive on bringing structure, operational excellence, and clarity to fast-paced environments? Check out this exciting opportunity within Learning & Development! 

What will your typical day look like?

The Manager, Learning & Development, Learning Operations works closely with the Director, and cross-functional teams to implement operational standards and protocols, including reporting, vendor management, and system administration. This individual will be the person to uphold our service excellence standards, stay close to Learning and Development priorities and implement established new and/or or updated processes and technology to create consistent and innovative experiences across our team. 

Learning Operations & Governance

• Lead and manage the relationship with Global Learning Administration Support (GLAS) offshore USI resources, ensuring timely and effective resolution of L&D administration requests and learner inquiries
• Maintain L&D operations playbook, ensuring regular updates, enhancements are documented and shared 
• Lead and manage contract and vendor management for L&D in alignment with firm policy 
• Analyze and position announcements from Global Learning to Deloitte Canada/Chile environment 
• Manage learning content catalogues to ensure that they align with governance model 
• Lead creation and maintenance of standardized administrative processes and templates
• Serve as initial point of contact for non-technical mandatory learning activities, bridging the connection between RQRR, myRisk Dashboard and Onboarding processes
• Serve as first point of contact for all internal enabling areas team members (IT, Privacy, Security, Procurement, etc.) 
• Leading and managing project team members, while overseeing ongoing related projects, providing regular updates, driving enhancements, maintaining documentation, and promoting knowledge sharing

Learning Technology

• Stay current with industry trends and innovations in learning technology to inform business development strategies and offer insights
• Manage and advise on the current state learning technology stack (Saba, Cura, etc.) through troubleshooting daily learning tech issues, learner queries, mapping current state processes, leading enhancement projects and calls, etc.
• Lead L&D technology approvals, onboarding, and implementation in collaboration with applicable internal enabling areas
• Lead, participate or attend L&D new technology implementation calls/projects in collaboration with Global Learning, L&D portfolio leads, CPO, and Deloitte Technology Canada (DTC)
• Serve as first point of contact for all internal enabling areas team members (IT, Privacy, Security, Procurement, etc.) 
• Leading and managing project team members, while overseeing ongoing related projects, providing regular updates, driving enhancements, maintaining documentation, and promoting knowledge sharing

Reporting & Analytics

• Maintain, review and update data standards for L&D systems to ensure reporting consistency and accuracy
• Review and audit L&D data to ensure it meets established data standards and rectify any issues identified
• Manage and monitor the L&D survey platform to track responses and ensure that surveys are being completed by the intended audience
• Serve as initial point of contact for L&D and all internal data and reporting asks and prioritize accordingly based on enabling areas availability
• Leading and managing project team members, while overseeing ongoing related projects, providing regular updates, driving enhancements, maintaining documentation, and promoting knowledge sharing.

About the team

Learning & Development (L&D) is a centralized team, providing world class learning and development programs and experiences designed to build the best leaders, advance skills and capabilities to be ready for the future and support personal and professional growth throughout the career lifecycle. With an aspiration to become a leadership development “powerhouse”, the L&D team is the face of learning to the business and works to collectively transform how our people, clients and communities learn, build connections, and are inspired through curated experiences.

Enough about us, let’s talk about you

You are someone with:

• At least 6 years of experience in project management or operations.
• Proven ability to work independently and manage projects effectively in a fast-paced environment.
• Strategic yet hands-on approach to operational execution.
• Proficiency with tools and technology used in Learning & Development (e.g., Saba, Cura, Excel).
• Exceptional interpersonal and networking skills.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.