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Workflow Coordinator, Sherbrooke

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Date Posted: Sep 12, 2019

Reference Code: 46324-en_US

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Are you a motivated and driven customer service professional? Apply for this new opportunity! 

What will your typical day look like?

 

The role of the Workflow Coordinator (WFC) is to coordinate the completion and delivery of incoming internal client service requests through a shared services model. In order to provide seamless client delivery, the WFC liaises with internal clients and Shared Services Professionals (SSPs). This role focuses on coordination, processes, overall service delivery and promotion of Shared Services offerings.

The WFC possesses good administrative knowledge and a strong analytical skillset that is applied in the coordination and delivery of administrative support. Support includes requests for document and desktop services, expense reporting, travel, coordination of meetings and reporting using the firm’s resources/software.

This role includes, but is not limited to the following primary duties:

  • Coordinate, prioritize and assign incoming client service requests.
  • Work with the manager/supervisor to ensure that processes and quality standards are continuously reviewed and updated to evolve with client expectations and business needs.
  • Proactively make suggestions on processes and identify training gaps in the team; drive initiatives for improvement.
  • Develop business acumen in order to anticipate internal client needs (independently anticipate the next step in a process, prompt the client, be resourceful and one step ahead).
  • Work collaboratively, leveraging appropriate resources.
  • Contribute to the evolution of the team’s processes.
About the team

 

Deloitte is one of Canada’s leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and tomorrow’s challenges.
Let Deloitte show you how to push your career to the next level. And let your story unfold.

Enough about us, let’s talk about you

 

You are someone with: 

  • Minimum 2 years’ work experience in a similar role, preferably within a complex professional services work environment
  • Exceptional commitment to client service
  • Excellent interpersonal skills with demonstrated ability to build relationships with all client levels and collaboratively in a team environment
  • Excellent verbal and written communication skills
  • Proactive and highly organized with an exceptional ability to multi-task
  • Advanced level knowledge of common industry software such as Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Flexibility to meet coverage requirements that could start as early as 8 a.m. and finish as late as 6 p.m. Overtime may occasionally be required.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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