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Shared Service Professional

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Date Posted: Oct 10, 2019

Reference Code: 47677-en_US

Job Type: Permanent 
Primary Location: Sherbrooke, Quebec, Canada 
All Available Locations: Sherbrooke 

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Experience a firm where wellness matters.

Be expected to share your ideas and to make them a reality.



The successful candidate will need to be enthusiastic, have an agile mentality, and possess specialized technical knowledge to provide exceptional administrative support for many services.

What will your typical day look like?


The Administrative Services team provides internal support to the business. The role includes, but is not limited to, outlook contacts and v-card creation, excel data entry, calculations and reports, concur expense reports, travel arrangements (ncl. airfare, hotel, car rentals, visa requests), file repository management, transcription services, creating surveys through Qualtrics, business card orders, basic internet research, PDF document assistance, client Relationship Management (CRM) database update and basic document edits. Your main responsibilities will include producing quality work in a fast paced environment, meeting deadlines and client excpectation and collaborating and communicating directly with internal clients.

About the team


The Business Operations, Shared Services team is foundational to the success of the firm as it relates to quality client service delivery. The role of the Shared Services Professional is to complete incoming internal client service requests through a shared services model. In order to provide seamless client delivery, the Shared Services Professional will action assigned service requests aligned to the competency centre that they support.

Enough about us, let’s talk about you


You are someone who has:

  • Minimum 3 years experience in a professional, fast-paced and deadline-driven environment
  • Advanced level knowledge in Microsoft Excel, Microsoft Word, Microsoft Outlook, Adobe
  • Exceptional commitment to client service and continuous improvement
  • Ability to learn processes at an accelerated pace
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Exceptional interpersonal skills with demonstrated ability to build relationships with clients and colleagues at all levels
  • Proactive and highly organized with an exceptional ability to multi-task
  • Ability to respond to requests in a timely manner
  • Demonstrated enthusiasm for continuous learning relevant to the role
  • Flexibility to meet coverage requirements that could start as early as 7:30 am and finish as late as 6 pm. Overtime and working in alternate locations may occasionally be required.
  • Bilingual in English and French is an asset

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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