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Ready to create experiences that make an impact? Join us as a Senior Specialist, Orbis Operations, and help bring our most important events to life.

What will your typical day look like?

The Senior Specialist, Operations reports to the Manager, Operations, and works closely with Events and Operations colleagues across the national team.

This role provides dedicated operational support for Vancouver and Calgary, helping ensure our hospitality spaces, services and experiences operate smoothly and consistently. The Senior Specialist will support the implementation of our national hospitality strategy, working closely with the Manager and local teams to deliver a consistent, high-quality client and guest experience.  While this role does not include direct people management, it does require strong leadership, collaboration, and the ability to influence and support peers in achieving shared goals. 

Key Responsibilities:

• Support the Manager, Operations in implementing a consistent national approach to hospitality and operations, with a focus on Vancouver and Calgary.
• Provide day-to-day operational oversight and coordination for hospitality spaces, including Conference Centres, Bistro, and other client-facing areas.
• Create, maintain and actively manage operational documentation, processes, and procedures.
• Support the implementation of governance, operating standards, and guidelines that contribute to a consistent and elevated client experience.
• Build and maintain strong working relationships with key enabling teams, including the Hospitality Vendor, Workplace Services, Security, and Technology
• Partner with the hospitality vendor and internal teams to identify and resolve day-to-day service and operational issues.
• Support venue operations to ensure scheduled events, meetings, and experiences run smoothly, efficiently and effectively.
• Coordinate common-area activations, including scheduling, operational requirements and adherence to brand and building standards.
• Monitor the use of common and hospitality spaces to support the intended guest and client experience.
• Support booking and scheduling escalations raised by the hospitality booking team, escalating more complex matters to the National Manager as required.
• For large-scale events and activations, work with supporting teams to ensure logistical plans align with building operating standards.
• Act as a key point of contact for day-to-day operational disruptions and coordinate with the appropriate teams to resolve issues quickly.
• Escalate significant guest conduct, security, safety or operational issues to the National Manager and appropriate enabling teams.
• Monitor the overall condition and readiness of hospitality spaces, working with supporting areas to address issues and maintain client expectations.
• Support the hospitality service-level program, including guest feedback, reporting, issue tracking and regular vendor performance discussions.
• Support hospitality vendor transitions, new service implementations and other operational projects as required for Calgary office.
• Partner closely with Events colleagues and provide operational support for events and activations as team capacity requires.
• Identify opportunities to improve processes, create efficiencies, and strengthen consistency across locations.
• Act as a knowledgeable and collaborative resource for colleagues, contributing to a supportive and high-performing national team.
• Provide onsite operational support for events and activations as required, based on business and team needs. 
• Maintain a regular onsite presence to support day-to-day operations, events, and the client experience.
• Take on additional operational projects and responsibilities as required.

About the team

Enough about us, let’s talk about you

You are someone with these required skills:

• 5+ years of relevant experience in hospitality, events, workplace operations, facilities or a related client-service environment. 
• Demonstrated ability to coordinate complex operations and manage multiple priorities simultaneously. 
• Strong relationship-management skills and the ability to work effectively across various teams
• Experience working with hospitality, facilities or other third-party service providers. 
• Strong organizational and analytical skills, with excellent attention to detail. 
• A proactive and solutions-oriented approach, with the ability to identify issues and see them through to resolution. 
• Sound judgment and the ability to determine when an issue can be resolved independently and when escalation is appropriate. 
• Strong communication skills and the ability to work effectively across different levels and functions. 
• The ability to balance national standards with the day-to-day needs of local teams and locations. 
• Confidence working independently while remaining connected to a broader national team. 
• Strong proficiency in Microsoft Outlook, Excel, Word and PowerPoint.

It would be great for you to have some of these nice to have’s as well: 

• Proficiency in Delphi 
• Due to the nature of the role having interactions with National teams, bilingualism in French and English is an asset.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.