This position is open to applicants across Ontario.

Please note that this posting will be closed out on July 30th at 5:00 EST. 

Are you passionate about supporting First Nations communities and organizations through the process of reconciliation? Do you thrive in a team environment with other dedicated professionals who share a common goal? Do you have an understanding of Indigenous knowledge systems, beliefs, practices, and eager to learn more? Do you possess excellent communication skills and a genuine desire to make a positive difference in people's lives? If so, we invite you to join our team and use your exceptional communication and problem-solving skills to effect meaningful change in First Nations across Canada.  

What will your typical day look like?

As the Regional Service Coordinator Manager, you will be placed within communities working directly with Service Coordinators to help them identify and access the existing services the claimants need. Regional Service Coordinator Managers are critical to ensuring Service Coordinators understand the publicly-funded services that are available to claimants, and answering any questions they may have about it.  

As a Regional Service Coordinator Manager, you are expected to:  

• Oversee and manage the Service Coordinators for your region, this includes making sure they have completed their onboarding and training and that they are following the processes and procedures set-up for their program. 
• Identify and update an inventory of existing services within communities. 
• Ensure Service Coordinators are up to date on the existing services offered within their respective communities. 
• Coordinate with key partners including regional offices, Province-Territory organizations, Chiefs in Council, local community organization, health networks, ISC Regional Offices to keep the service inventory up to update. 
• Communicate and share the service inventory and knowledge across the Claims Helper Program for the local community. 
• Record and report on gaps identified for services within communities.  
• Develop and maintain relationships with First Nations leaders, community members, and others to ensure effective communication and collaboration. 
• Set-up and oversee necessary administrative processes relevant to the Service Coordinators (i.e., expense reports, time tracking, activity reporting). 
• Attend onboarding and training activities as needed for your role. 
• Synthesize and share learning insights from Service Coordinators with the overall Claim Helper Program. 
• Ensure Service Coordinators work closely together, and that feedback and learnings are shared with all relevant teams. 

About the team

As an independent contractor, you will be joining the Deloitte Team – one of Canada's leading professional services firms, providing audit, tax, consulting, and financial advisory services across the country. At Deloitte, we strive to deliver intelligent and practical solutions to resolve today's and tomorrow's business challenges, combining industry insight with a deep understanding of local and global markets. As part of the Deloitte team, you will have the opportunity to work alongside members of Deloitte's Indigenous practice. Founded in 1990, Deloitte Indigenous provides comprehensive professional services to Indigenous leaders, communities, and organizations. Our goal is to support Indigenous business and financial success by listening to our clients and understanding their unique priorities. We have invested extensive time and resources to gain a deep understanding of First Nations, Métis, and Inuit cultures, issues, business practices, and concerns. 

Driven by our Purpose to make an impact that matters to our clients, people, and communities, Deloitte has been working alongside Indigenous leaders, communities, and organizations for nearly 30 years. By investing our time and professional skills, we aim to break down barriers and build an inclusive and sustainable future for all. By living our Purpose, we will make an impact that truly matters. 

Enough about us, let’s talk about you

Required skills/qualifications:  

• 5+ years of relevant experience working with and supporting First Nations communities access social services, health services, and other services as required. 
• Excellent written and spoken communication skills and people management skills. 
• Political knowledge of your region and an understanding of Canada’s history and relationship with First Nations. 
• Experience working with leaders and partners in First Nations environments. 
• Excellent time-management, organizational, and prioritization skills. 
• Knowledge of project management tools and processes. 
• An ability to build trust and maintain confidential information. 
• Experience developing and implementing strategies, including outreach and communication plans. 
• High proficiency with Microsoft Excel, Word, and PowerPoint. 
• Up to 40% Canadian travel required (to be reimbursed), including air and car travel. This may include overnight travel.  
• Ability to navigate difficult conversations and manage trauma-informed discussions. 

It would be beneficial if you had any of the following qualities:  

• Self-identify as First Nations in Canada.  
• Experience working on First Nations class action lawsuits. 
• Knowledge of French and Indigenous language(s) would be an asset.

How to apply

If you know someone who might be interested in this opportunity, please encourage them to share their cover letter and resume (saved as one file) to Antoine Trieu-Chao (he/him) atrieuchao@deloitte.ca by July 30th 2026, 5:00 p.m. EST.