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Independent Contractor - Claimant Support Analyst - French

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Date Posted: Apr 5, 2021

Reference Code: 67121-en_US

Job Type: Independent Contractor 
Primary Location: Quebec City, Quebec, Canada 
All Available Locations: Quebec City 
Experience a firm where wellness matters.
Build a network of colleagues for life
Be expected to share your ideas and to make them a reality.
 

 

Are you a bilingual and experienced call centre professional? Join our Claimant Support Analyst team!

Apply by April 16, 2021. Please include a cover letter together in the same electronic file as your resume. Please be sure to note whether you are bilingual, addressing the letter to Kate.”

What will your typical day look like?

 

You will be responsible for responding to live telephone inquiries on a hotline relating to a confidential legal matter. Our service will be offered primarily in French, although candidates with an ability to work in English will be preferred. We are currently recruiting for French and/or bilingual (French and English) Claimant Support Analysts for the following shifts and locations:

 

Québec City or surrounding area: 9:00 AM – 5:00 PM EST, Monday to Friday

 

Tasks will include:

• Answering in-bound French (and possibly English) telephone calls and e-mail inquiries in a prompt and professional manner.

• Working directly with claimants over the phone and via email to answer questions with respect to the matter.

• Preparing call logs and correspondence summaries at a high level of detail.

• Reviewing submitted documentation for completeness and eligibility criteria.

• Preparing accurate and up-to-date status tracking spreadsheets in Microsoft Excel.

• Maintaining confidentiality at all times.

 

This is an independent contractor position. Contracts will be offered for an initial three months beginning in May 2021, with the possibility of extension for up to a year for strong performers. Work may be conducted remotely or on premises at a Deloitte office (to be determined). Compensation will be on an hourly basis, dependent on level of experience.

About the team

 

Deloitte’s Financial Advisory professionals are involved in almost every aspect of business today. Our Specialized services group offers a broad range of integrated services in areas that include Indigenous services, Capital projects, Economics and modelling, Grant and loan portfolio services, and Resource evaluation and advisory. Our approach combines insight and innovation from multiple disciplines with business and industry knowledge to help our clients excel anywhere in the world.

Enough about us, let’s talk about you

 

You are someone with:

  • A proven ability to work in French, including in writing and over the phone. Outstanding candidates will be able to provide services in both French and English. 
  • An undergraduate degree from a recognized university or college in a relevant area of study.
  • Workplace experience working in Microsoft Excel and Microsoft Word.
  • 1+ years of experience working in a customer-facing role, either in person or over the phone. Exceptional candidates will have call centre experience.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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