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Service Design Senior Consultant (NCR)

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Date Posted: Sep 4, 2021

Reference Code: 70461-en_US

Job Type: Permanent 
Primary Location: Ottawa, Ontario, Canada 
All Available Locations: Ottawa 

Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems

What will your typical day look like?


As a Service Design Senior Consultant, you will be integral to our multi-disciplinary teams. You will use your broad design expertise to guide the conception, prototyping, and launch of solutions to our clients’ most complex challenges. If you are passionate about applying human-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading. 

Specific responsibilities include: 

  • Leading the synthesis of complex and varied information from numerous inputs into cohesive, compelling stories that are told through presentations, posters, videos, websites, and more 
  • Defining, designing, and developing concepts and prototypes of products, services, and experiences at varying levels of fidelity – often by guiding a small team that may include designers with varying kinds of expertise (outputs could include service design blueprints, user stories, systems design, wireframes, concept illustrations, etc.) 
  • Using interdisciplinary thinking to ground all ideas in research insights, business needs, and design constraints and stretch the ambition of our teams and our clients 
  • Designing and co-facilitate engaging workshops with internal teams, clients, and other stakeholders 
  • Being involved in all aspects of the design process, including field research, business model design, and launching and scaling solutions in-market 
  • Working with a diverse team of experts, including from Deloitte’s global network of industry and domain experts, to amplify the impact of your work 
  • Applying your expertise across industries and at multiple levels of ambition, honing your craft and supporting the development new design methods 
  • Contributing significantly to the development of client pitches and intellectual property, including new design methods and thought leadership 
  • Developing as a leader within a community of designers, local and global, with incredible opportunities for mentorship and career growth 

About the team


We are committed to equity, inclusion, and diversity and encourage applications from all qualified candidates, especially those who identify as Indigenous, Black, POC, Women, Persons with Disabilities, and/or 2SLGBTQ+ 


Deloitte is a pioneer in bringing design methods to the practice of business and innovation. We recognize that Service Designers are vital to the impact we create for our clients. We are especially interested in hearing from designers with a background in product design, visual communication design, service design, or other design roles that involve designing solutions shaped by empathy for participants. Service Designers at Deloitte are masterful at responding to human needs and business priorities to shape desirable, feasible, and viable solutions. We look to our senior Service Designers to take teams and clients on a journey from inspiration to fully-rounded solution in ways that drive outsize impact. 


Our team at Deloitte helps multiple federal clients replace, upgrade or maintain technology systems to prepare for next generation of Public Sector digital client experiences. As the current market needs for these services are exponentially growing, Deloitte in National Capital Region (NCR) is building a dedicated world-class team to help us meet industry demands. Our aim is to build a dynamic and inclusive work environment that paves a path for new ideas and collaborative engagements while working with top professionals. 


Deloitte's commitment to Diversity and Inclusion: Inclusion and diversity | Deloitte | Global report 

Enough about us, let’s talk about you


 Successful candidates will be able to demonstrate these characteristics: 

  • Minimum 3 years of relevant design experience, preferably in agency or consultancy 
  • Degree or equivalent experience in a design-related field 
  • A portfolio demonstrating your work in application (e.g., visuals, case studies, prototypes, etc.) 
  • Expertise in managing the ambiguity of working in and defining unknown spaces, and guiding design work through to original and powerful outcomes 
  • A cognizance of the importance of inclusion and equity in the design process and a commitment and advocate for it within teams and with non-designer colleagues 
  • Strong written and spoken communication skill that elevate the impact of our teams to our clients, and our work to their business 
  • Familiarity of a range of design tools for prototyping and visual communication: Adobe Suite, Sketch, Figma, Microsoft PowerPoint, etc. 
  • Possess Enhanced Reliability security clearance with the Government of Canada (or eligiblity to apply) 
  • French language skills (written and spoken) an asset 

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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