Senior Manager, Content Services East

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Date: May 17, 2022

Location: Ottawa, Ontario, Canada

Company: Deloitte

Job Type: Permanent 
Primary Location: Ottawa, Ontario, Canada 
All Available Locations: 10903; 10887; 10900; 10918 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.


Learn from deep subject matter experts through mentoring and on the job coaching
Have many careers in one Firm.
Experience a firm where wellness matters.

Are you passionate about new and innovation solutions to common business problems? Are you driven to learn about technology innovation and support clients in adopting the latest market trends? Do you have a passion for consulting and have excellent client relationship skills, a strategic mindset, a desire to mentor others, and relevant industry experience that can be used help organizations become more digital using information solutions?

What will your typical day look like?

As a Senior Manager in our Content Services (CS) practice, you will be expected to contribute to the Deloitte and the team’s growth and development in variety of ways, including:

  • Business Development: Develop and maintain contact with top decision makers at key clients in your sector; work closely with Deloitte industry and account leaders in the Government and Public Sector to integrate Content Services propositions; organize and lead pursuit teams for client projects related to Content Services, Information Governance, Records Management, etc. You will drive the sales cycle for CS engagements and participate / support larger Government digital transformation pursuits to ensure we bring all aspects of our firm (Consulting, Tax & Legal, audit, Financial Advisory) to all our wins.
  • Client Management: Manage day-to-day interactions with executive clients and sponsors; define, educate, and embed leading practices in Content Services and solutions to client challenges.
  • Engagement Management: Lead CS engagement teams; conduct project planning and budgeting; define deliverable structure and content; facilitate buy-in of proposed solutions from all levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk; manage diverse teams with an inclusive team culture to help our clients solve some of their most difficult business challenges and enable their digital transformation agenda through the effective use of information (e.g. increasing collaboration, automating processes, improving the management of documents and records) 
  • Practice Development & Eminence: Develop Content Service leading practices and solutions, Proof of Concepts and methodologies; create thought leadership and point-of-view documents; participate in public speaking and events in your industry.
  • People Development: Perform role of people leader and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for IA delivery teams and staff in local offices.

You will have an opportunity to work with other industry experts, business stakeholders, and project delivery teams in a fast paced and collaborative environment. You will get to grow as a leader, as well as mentor others on their career path. 

About the team

Content Services, within our Digital Customer offering, is focused on providing organizations with a front and back-office transformation of their information management operations, processes, and technology. We strive to enable customer strategies, create human-experiences, and deliver a positive end-to-end journey. Our team focuses on capabilities that include document and records management, information architecture, content migration, digitization, and targeted integrations to enable a broader information ecosystem and help our clients see their information as valuable assets.

Enough about us, let’s talk about you

As a Senior Manager in Content Services, you are someone with:

  • 10+ years designing, developing, implementing, and supporting large enterprise information solutions for clients in the key industries that we typically work in. Experience in the Government and Public Sector is preferred for our Ottawa office.
  • 5-10 years in client facing consulting roles including delivering Information Management solutions. 
  • 5+ years leading and managing diverse teams made up of functional and technical specialists.
  • Demonstrated ability to build and maintain client relationships
  • A strong understanding of the key business challenges and value drivers in the Government and Public Sector, and experience identifying opportunities and driving the sales cycle through to project delivery
  • Demonstrated ability to mentor and develop junior team members
  • Experience with implementing either OpenText Content Server or Microsoft SharePoint / Teams / OneDrive solutions covering key architecture dimensions including the following:
    • Business - Business Process analysis, Business Process design, Requirements gathering and analysis
    • Data - Information and data modeling and analysis, Information architecture development (e.g. site taxonomy, document library architecture, content type definition, use of MMS, etc), Data integration architecture, Content and data migration architecture and design
    • Application - Solution option definition and evaluation, Solution architecture at conceptual, logical and physical levels, Integration architecture and experience integrating Content Service Platforms with a variety of enterprise systems
    • Technology - Configuration and management of Content Service Platforms in an enterprise environment
  • Solid core consulting skills including:
    • Strategy development, roadmapping and delivery planning
    • Deliverable development using standard MS Office tools
    • Business analysis 
    • Understanding of the business context of systems implementation (industry / client environment, business case for building OpenText Content Server, SharePoint / Teams / OneDrive solutions, etc.)
    • Ability to facilitate meetings with a diverse set of stakeholders and tailoring messages to business, technical and executive audiences
    • Ability to establish and maintain working relationships with key technical client stakeholders such as architects, leads, and IS leaders

The following experience is an asset:

  • An undergraduate or graduate degree (or equivalent work experience) in some of the following areas: Computer Science, Engineering, Information Systems preferred
  • Several years of Government and Public Sector-specific experience

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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