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Senior Consultant, SAP CRM

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Date Posted: Jun 22, 2019

Reference Code: 44973-en_US

Service:  Consulting  
Job Type:  Permanent 
Primary Location: Ottawa, Ontario, Canada 
All Available Locations: Ottawa 



Our technologists help clients implement innovative technologies to drive their business’ forward. Our consultants link technology insights to clients’ organizational goals to fit within their full operating models, accounting for their people, intellectual capital, and processes SAP. The full potential of SAP solutions is not just about technology, it is also about driving sustainable business value.

At Deloitte, our SAP specialists deliver the technology and services to help our clients meet business performance goals and improve processes. As an SAP Global Partner we provide a broad range of consulting services, from HR, PSCD, CRM and Supply Chain to Finance transformation.

As a Senior Consultant focusing on SAP CRM, you will:

  • Support SAP CRM pursuits and Practice Development initiatives
  • Coach junior colleagues and help manage parts of client engagements
  • Develop external eminence across SAP CRM
  • Promote and foster collaboration and knowledge sharing between practitioners in SAP and across Deloitte
  • Configure the CRM solution and write functional specification Unit, and integration test the solution
  • Your role as a senior staff member at Deloitte:
  • Identify and embrace our purpose and values, and put them into practice when executing daily tasks/activities
  • Enhance personal development skills by actively seeking opportunities for growth, sharing knowledge and experiences with others, and acting as a strong brand ambassador for the firm
  • Seek challenging opportunities across businesses and borders and take accountability for personal and team results
  • Build relationships and communicate effectively in order to positively influence peers and other stakeholders
  • Understand objectives for clients and Deloitte, align your work to objectives, and set personal priorities
  • Must be eligible for obtaining a security clearance from the Government of Canada, that is to say, have been in continuous service in Canada for at least 10 years.
  • Completed undergraduate degree with outstanding academic credentials
  • At least 3 years of SAP experience implementing SAP CRM
  • Techno-functional proficiency with at least 1+ full lifecycle SAP CRM
  • Strong understanding of the integration points with complimentary modules
  • Strong commitment to professional client service excellence
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Superior verbal and written communication skills
  • Ability to develop and present new ideas and conceptualize new approaches and solutions
  • Proven analytical skills and systematic problem solving
  • Canadian travel required, occasional international travel.
  • Candidates must be able to enter the USA to work on client assignments
  • Experience working in a team setting and managing and completing multiple task assignments
  • Able to identify client business issues through vendor/Deloitte client team and facilitate solution development
  • Strong verbal and written communications skills
  • Able to develop and present impactful client presentations
  • Effective problem solving and troubleshooting techniques to resolve engagement issues
  • Well-informed, mature decision making

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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