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ECM Functional Manager, Digital Consumer, Consulting

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Date Posted: Apr 5, 2020

Reference Code: 49401-en_US

Job Type: Permanent 
Primary Location: Ottawa, Ontario, Canada 
All Available Locations: Ottawa 

Partner with clients to solve their most complex problems
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality


Are you a Manager that has excellent technical solution delivery skills and likes to inspire the team around you? Then this is the role for you!

What will your typical day look like?


As a Manager in Digital Consumer, you will lead functional teams and help manage the delivery of information management projects in the areas of Enterprise Content Management (ECM), Web Content Management (WCM) and Portal solutions using leading vendor products such as those from OpenText, Microsoft and Adobe. You will collaborate with client business teams to elicit and define business requirements, as well as to design and configure solutions to meet requirements. You will present solution options to the client, educate them on the “art of possible” and help them reach functional / business decisions ensuring optimal outcomes. You will champion quality standards and engage in appropriate software development lifecycle methodologies such as Agile and SCRUM, as well as monitor progress and status of tasks and deliverables on projects, escalating issues and risks in a timely fashion. You will also directly manage and mentor team members.

About the team


The Digital Consumer group is a Deloitte offering focused on providing organizations with a front and back-office transformation of their user experience and underlying business processes centered around sales, service and marketing. We strive to enable customer strategies, create human-experiences and deliver an end-to-end digital consumer journey. The offering is all encompasses digital experience, sales transformation and service excellence.

Enough about us, let’s talk about you


As a Manager, you are someone with:

  • An undergraduate or graduate degree (or equivalent work experience) in and of the following areas: Information Management, Library Science, or a business management program
  • Minimum 5-7 years of progresive experience in business analysis, user experience and solution design and configuration using OpenText Content Server, Microsoft SharePoint and/or Adobe
  • Demonstrated experience in Records Management industry and solutions (e.g., electronic and physical records, retention management, retention schedule development and disposition policy & standards); in Information Architecture, Taxonomy development, metadata schema development; in content migration planning, design and implementation
  • Project / Program management and experience leading proposal development; Previous experience in leading / managing a team
  • Experience / focus on Public Sector industry; Preferably comes with the delivery track record in GoC; Eligible for Reliability and/or Secret status security clearance with Government of Canada (GoC)

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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