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Design Researcher, Senior Consultant, Consulting (NCR)

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Date Posted: Sep 4, 2021

Reference Code: 70448-en_US

Job Type: Permanent 
Primary Location: Ottawa, Ontario, Canada 
All Available Locations: Ottawa 
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 



What will your typical day look like?


As a Senior Consultant, you will be a core member of our integrated, multi-disciplinary teams (designers, strategists, and technologists), providing actionable insight at every step as we tackle our clients’ most complex challenges. If you are passionate about using the power of good research to reframe fuzzy and multi-faceted client problems, keep reading.  

Specific responsibilities include: 

  • Own substantive elements of your team’s research agenda by planning and executing research activities and selecting suitable methodologies to explore customer / user and business needs   
  • Develop compelling insights by synthesizing complex qualitative and quantitative data and communicate them in ways that make clear their implications and spur innovation  
  • Work with your team to apply actionable insight throughout the design process, including concept and business model design, and launching and scaling solutions in-market  
  • Support the design and facilitation of engaging workshops with internal teams, clients, and other stakeholders  
  • Synthesize key trends, sourced data, and insight from Deloitte’s global network of industry and domain experts, to amplify the impact of your team’s work  
  • Apply your knowledge across industries and at multiple levels of ambition  
  • Contribute to the development of client pitches and intellectual property with research into trends in industries and in the fields of social science, innovation, and human-centered design   
  • Be part of a like-minded community of design researchers, local and global, with incredible opportunities for mentorship and career growth  

About the team


Our team at Deloitte helps multiple federal clients replace, upgrade, or maintain technology systems to prepare for next generation of Public Sector digital client experiences. As the current market needs for these services are exponentially growing, Deloitte in National Capital Region (NCR) is building a dedicated world-class team to help us meet industry demands. Our aim is to build a dynamic and inclusive work environment that paves a path for new ideas and collaborative engagements while working with top professionals. 

Deloitte's commitment to Diversity and Inclusion: Inclusion and diversity | Deloitte | Global report 

Enough about us, let’s talk about you


Successful candidates will be able to demonstrate these characteristics: 

  • Minimum 3 years of relevant experience conducting research (e.g., design research, UX research, or market research) in a business context (agency or consultancy experience preferred) 
  • Degree in a human science such as: sociology, anthropology, psychology, or another insights-related field, with methodological focus on qualitative research. Bonus for familiarity with quantitative methods. 
  • A passion for learning and a natural curiosity about humans and what they do, complemented by a theoretical grounding in human behavior 
  • Comfortable with typical qualitative methods (e.g., experience conducting interviews and ethnographic observations), ethical considerations, and project management 
  • Ability to distill qualitative insights into design recommendations, to tell stories about those recommendations in ways designers can use, but based on traditional qualitative analytical rigor 
  • The ability to work in dynamic conditions, and transition quickly between collaborative and individual work 
  • Compelling written and spoken communication skills 
  • Strong planning, organization and documentation skills 
  • An interest in diverse perspectives and approaches, and the ability to quickly dive into a new domain or process 
  • A collaborative nature, drawing motivation from effective teamwork 
  • The practiced ability to link the design process and its outcomes to the larger strategy of the organization, linking the design work to other streams of work, and to the overall organizational model / business case 
  • Possess Enhanced Reliability security clearance with the Government of Canada (or be eligible to apply) 

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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