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Bilingual Greenhouse Client Experience Specialist

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Date Posted: Aug 24, 2019

Reference Code: 46034-en_US

Have many careers in one Firm.
Partner with clients to solve their most complex problems
Build a network of colleagues for life

Are you a motivated and driven individual looking for your next career challenge? Look at this exciting opportunity at the Deloitte Greenhouse!

What will your typical day look like?

 

General Responsibilities:
 
•    Serve as an ambassador for the Deloitte Greenhouse brand in the Ottawa marketplace
•    Ensure the highest level of hospitality and experience is delivered during Greenhouse sessions and validated by client feedback
•    Manage the day-to-day operations of the Ottawa Greenhouse including overseeing the duties of the Greenhouse Coordinator, Lab associates and technology support personnel
•    Ensure proper scheduling, hosting, and delivery of client collaboration sessions within the Greenhouse.  All arrangements need to be aligned to the strategic direction
•    Implement and continuously observe operational & client experience policies, procedures and supporting communications material that can be leveraged and implemented nationally as a best practice
•    Identify issues/risks that will impact the operations of the Greenhouse and/or the client experience and provide recommendations on how best to resolve or mitigate
•    Ensure client service guidelines and policies are communicated and integrated into all offerings
•    Collaborate regularly with relevant internal teams (i.e. Innovation, Analytics, Digital, Business Operations, IT, Marketing) to foster alignment and a dialogue of feedback and continuous improvement 
•    With leadership approval, work with the procurement team to identify suppliers and/or partners who would support the delivery of the ultimate client experience and make recommendations to leadership accordingly
•    Lead and deliver Greenhouse related projects as required
 
Event Management & Client Service Experience
•    Work with team to ensure a client experience strategy has been built into every Greenhouse session
•    Lead Greenhouse orientations and client tours
•    Inspire and continuously improve event planning playbooks and ensure that all client experience elements are considered

About the team

 

The Deloitte Greenhouse provides immersive experiences designed to break down barriers and accelerate meaningful results through interactive labs tailored to address specific business challenges. The result? Behavioral science, design thinking, and strategy converge to help our clients solve their toughest business challenges. The Greenhouse team works in an exciting area at Deloitte! Our dynamic, positive and supportive team harnesses disruption, cultivates provocative ideas and thrives on differentiation. We are hiring a Greenhouse Specialist for our Ottawa Greenhouse @ Bayview Yards.   

The Greenhouse Client Experience Specialist manages the day to day operations of our Ottawa Greenhouse to ensure we deliver an exceptional and differentiated client experience for all of our visiting clients, including those at the VP or C-suite level.   The Greenhouse has multiple locations across Canada and as such, the specialist will be working with the National team to implement and refine Greenhouse experience and operational processes and standards. Specifically in Ottawa, the specialist will be working with multiple parties in the innovation centre to build and extend our connections with the innovation ecosystem. The specialist will report directly to the Montreal Greenhouse Manager.  The ideal candidate for this role will have both a passion for and demonstrated experience in delivering innovative and exceptional client service and hospitality.

Enough about us, let’s talk about you

 

You are someone with: 
•    A minimum of 3-5 years of experience in a professional services consulting environment  or  3-5 years of hospitality or event management experience in a leading edge conference center environment 
•    Post-secondary education in business management or marketing 
•    Demonstrated ability to deliver exceptional client experiences
•    Demonstrated ability to deal with multiple priorities in a high pressure, client focused environment; Excellent organizational and time management skills required
•    High attention to detail and task orientation with an ability to problem solve
•    Proven ability to coach, guide and collaborate with others where no direct reporting relationship exits
•    Project management skills and ability to be self-directed and manage a range of initiatives with minimal guidance
•    Ability to think both strategically and tactically to enable the execution of initiatives at an operational level
•    Strong communication and presentation skills in both French and English (ability to develop clear messages to effectively inform and influence decisions of senior leaders)
•    Proficiency in MS Office Suite, SharePoint

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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