Start applying with LinkedIn
Date: Jun 11, 2024
Location: Ottawa, Ontario, Canada
Company: Deloitte
Job Type: Permanent
Work Model: Remote
Reference code: 126543
Primary Location: Toronto, ON
All Available Locations: Ottawa, ON; Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Experience a firm where wellness matters.
- Be expected to share your ideas and to make them a reality.
--
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
What will your typical day look like?
As the Infrastructure Monitoring System Engineer you will provide ongoing management and administration of enterprise monitoring systems with emphasis on Dynatrace, Solarwinds Orion, NetBrain, and ThousandEyes. Knowledge of Microsoft System Centre Operations Manager (SCOM) and exposure to cloud environments are added benefits.
Primary Responsibilities:
- Support and facilitate the Incident Management Process through collaboration with the Global Technical Operations Centre.
- Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes.
- Author, update and deliver reporting using the systems reporting capabilities in line with application services, IT teams and stakeholders needs.
- Author, update and deliver monitoring dashboards in line with requests from internal teams and stakeholders.
- Author, update and deliver scripts using PowerShell, Python that can be incorporated into monitoring systems for discovery and/or recovery activities.
- Direct and manage the identification and resolution of technical problems associated to monitoring systems.
- Routinely review monitoring systems and services to ensure reliability, stability, security and Disaster Recovery of the monitoring systems.
- Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business.
- Enable delivery of complex event remediation automation based on triggers from Monitoring tools with your working knowledge of System Centre products and an emphasis on automation and integration.
- Develop and maintain detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements.
- Assist with maintaining vendor relationships and influence product development where appropriate.
- Identify opportunities to further enhance customer service and service delivery through automation and analytics
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you
Required:
- Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
- At least 5 years of experience in broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
- Demonstrated experience using Dynatrace: Synthetics, Host Monitoring, and Dashboards
- Experience with Solarwinds Orion, NetBrain, ThousandEyes, or any equivalent network monitoring tools
- Ability to use reporting tools to collect data and to provide output with basic interpretation
Preferred:
- At least 7 years of experience in broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
- Hands on experience with Python
- Knowledge of service management principles and how to apply them
- Knowledge of ServiceNow functionality
- Knowledge of Microsoft System Centre Operations Manager (SCOM) and exposure to cloud environments
- ITIL v3 or v4 certification preferred
Total Rewards
The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
Job Segment:
Systems Engineer, Computer Science, Developer, Equity, Engineer, Engineering, Technology, Finance