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Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

Work with Deloitte’s new global client and engagement acceptance solution to help guide Deloitte businesses and risk professionals through a single risk process.

• Responsible for managing and executing customer feedback programs, including user councils, surveys and interviews, including interviewing practitioners to capture feedback and value stories.
• Oversees tracking and analysis of feedback and manages team metrics reporting. Uses data and metrics to provide regular updates insights to team leader.
• Manages Deloitte Firm assessment programs, including managing stakeholders, communicating expectations, creating reports to show progress, and regularly updating team leader.
• Actively partners with Deloitte Firm Knowledge Managers and Strategic Relationship Managers to execute programs that integrate knowledge offerings into Deloitte Firm- geography- or business-specific processes and programs.
• Reports progress and shares best practices with stakeholders.
• Collaborates with offshore colleagues, internal service providers and manage other project delivery as required.

About the team

Global Risk & Brand Protection protects, preserves and enhances the Deloitte brand. We navigate the dynamic risk landscape across the areas of risk management, confidentiality & privacy, cyber security oversight, regulatory, independence & conflicts, and Anti-Corruption/financial crimes. We foster trusting relationships across the Deloitte network through collaboration, facilitation and responsive guidance.

Enough about us, let’s talk about you

You are someone with:

• Minimum 5 years’ experience in quality and risk management field is required.
• University degree, PMP certification or equivalent business experience required.
• Proven track record delivering complex global technology, change management & process re-engineering programs.
• Experience in driving processes and implementation improvements in sizeable environments; managing both internal operations and third-party vendors and partners with a track record of tight delivery around service levels and cost metrics.
• Experience managing financials and timelines (full P&L, budgets, timelines, project milestones)
• Excellent analytical, presentation and communication skills
• Ability to leverage organizational network to deliver material results.
• Strong partnership orientation – proven ability to overcome challenges with partners collaboratively & hold partners/colleagues to account for accurate delivery.
• Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition).
• Attention to detail & diligence required.
• Highly energetic & positive with a proven ability to work independently (self-starter).
• Ability to work flexible hours when needed.
• Project Management Certification (PMI) desired.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.