Analyst, CRM Support & Operations (18-month contract)

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Date: Jun 11, 2022

Location: Multiple Locations, Canada

Company: Deloitte

Job Type: Temporary Contract 
Reference code: 103115   
Primary Location: Multiple Locations, Canada 
All Available Locations: Toronto; Alma; Amos; Bas St-Laurent; Brossard; Burlington; Bécancour; Calgary; Chicoutimi; Dolbeau; Drummondville; Edmonton; Farnham; Fredericton; Gatineau; Granby; Grand-Mère; Halifax; Havre-Saint-Pierre; Hawkesbury; Jonquière; Kanata; Kitchener; La Baie; La Sarre; Langley; Laval; London; Markham; Matane; Mississauga; Moncton; Montreal; New Richmond; Niagara; Normandin; Ottawa; Prince Albert; Prince George; Quebec City; Regina; Rimouski; Roberval; Rouyn-Noranda; Saguenay; Saint John; Saint-Hyacinthe; Saskatoon; Sept-Îles; Shawinigan; Sherbrooke; St-Félicien; St. John's; Trois-Pistoles; Trois-Rivières; Val D'Or; Vancouver; Vaughan; Victoria; Windsor; Winnipeg 

 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching.
Be encouraged to deepen your technical skills…whatever those may be.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 

 

Do you enjoy collaborating, thinking holistically and solving problems? This may be the role for you!

What will your typical day look like?

You will assist with daily operations and special projects related to the firm’s internal CRM.

  • Provide user support and training

  • Execute daily operational tasks to maintain system administration and access

  • Assist in troubleshooting and tracking integration issues with enterprise systems

  • Participate in user acceptance testing

  • Run/build reports, leveraging SQL

  • Assist with data analysis, requirements gathering and process documentation

About the team:

As a member of the Marketing Technology team, you will work alongside a team dedicated to supporting internal technologies, platforms and tools that drive the firm’s go-to-market strategy for sales and marketing.  We push the boundaries and make great things happen at Deloitte and for our clients.

Enough about us, let’s talk about you!

You are someone who has:

  • A minimum of 2 years of experience as a support analyst

  • Experience working in an enterprise system, preferably CRM (Siebel / Salesforce an asset)

  • A passion for quality customer service and a problem-solving mindset

  • Experience with analysis, testing and documentation

  • Excellent verbal, written, and interpersonal communication skills

  • Proficiency with Microsoft technology (e.g. Excel, Teams, etc.), SQL, data analytics

  • Demonstrated ability to multitask, establish priorities, and meet tight deadlines

  • Ability to navigate between business and technology and be able to present ideas in a logical and easily understandable manner.

 

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.



The next step is yours
 

Sound like The One Firm. For You?

 

Apply by May 13, 2022.
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

 

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

 

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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