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SuccessFactors SDM - SuccessFactors Service Delivery Manager (CDC)

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Date Posted: Nov 4, 2021

Reference Code: 79226-en_US

Job Type: Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal; Fredericton; Gatineau; Moncton; Quebec City; Saint John; Sherbrooke 

 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.


Have many careers in one Firm.
Partner with clients to solve their most complex problems
Experience a firm where wellness matters.
 

 

At Deloitte, we are committed to recognizing, affirming and celebrating the diversity of opinion, talent and expertise that make each person unique.

A career in Consulting will offer you the opportunity to:

  • Work in a fast growing and challenging environment with like-minded people who are eminent in their respective SuccessFactors field
  • Develop solutions through debate and discussion, in our teams and with clients
  • Continue your professional development to reinforce and expand your chosen career path
  • Work with high profile clients on a variety of Canadian engagements

What will your typical day look like?

 

Deloitte is specifically looking to hire talented employees with experience in SuccessFactors. Experience with Workday, or Oracle will also be considered.
The roles and responsibilities of a SuccessFactors Service Manager within Deloitte’s Operate team are to provide professional and effective functional SuccessFactors support and expertise.


As a SuccessFactors Service Delivery Manager you will : 


•    Work in a collaborative team environment analyzing client issues and provide solutions through configurations, testing, meetings and knowledge transfer
•    Oversee and resolve incident management and case escalation flow to ensure investigations are performed in a timely manner and that roadblocks to resolution are removed
•    Track and drive appropriate performance objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness
•    Cultivate strong relationships with clients by developing an understanding of customer's business and solution
•    Engage with customers to do regular health checks and advise on optimal utilization of their investment in SuccessFactors 
 

About the team

From our  Canadian Delivery Center, we work with the consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our center house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts and Cyber Risk and Human Capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality.

 

Enough about us, let’s talk about you

You are someone with :

•    Proven track record implementing and supporting SuccessFactors from a functional or Technical perspective
•    Strong problem solving and analytical skills
•    French and English bilingualism is preferred
•    Experience in a client facing role and working directly with senior client management team
•    Thorough understanding of the application support process
•    Proven ability to lead multiple workstreams simultaneously
•    Ability to work in a fast-paced and changing environment
 

 

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.


The next step is yours
 

Sound like The One Firm. For You? Apply by [insert date].
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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