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IT Operations Coordinator - Canadian Delivery Center

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Date Posted: Aug 23, 2021

Reference Code: 69822-en_US

Job Type: Permanent
Primary Location: Montreal 
All Available Locations: Sherbrooke, Gatineau or Québec (Remote work, permanently)
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.
Partner with clients to solve their most complex problems



Do you want to work with clients on some of our large technology delivery projects? Do you have experience with incident management or other ITIL processes? If so, you’ll want to join our fast growing team that provides support to end clients.

What will your typical day look like?


As a member of our operate team within our Canadian Delivery Centre, you will support the managed service operations of our large IT implementation engagements. You will be responsible to primarily coordinate incidents driving resolution accordingly to priorities and SLAs. You may also be involved in other support processes such as change and problem management. As part of this role, you will be required to support any reporting and documentation needed for ongoing operations. We are growing our operate team and looking for an incident manager to join us.

About the team


Our CDC is composed of over 350 experienced technology practitioners and work on over 75 projects at any given time on a number of different technologies. We are growing our support capabilities within our centre and are looking for talented, motivated and energetic individuals to join our team.

Enough about us, let’s talk about you


You are someone who has:

College or university degree in IT or another relevant degree

2-4 years’ experience in IT service management, incident coordination or IT support

Strong verbal and written communication skills in both French and English

Good coordination skills with the ability to interact with different support levels and teams

An understanding of ITIL processes and managed services principles, especially incident management

Experience managing down, up and across to resolve issues

Experience managing to and reporting to SLAs and ITIL processes

Pays attention to details, is process focused and has in interest in continuous improvement

Is able to Canadian Government Secret level security clear

Bilingualism an asset

Is open to working shifts to accommodate client support coverage time

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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