Solution Designer or Senior Solution Designer, Managed Services
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Date Posted: Sep 25, 2020
Reference Code: 53105-en_US
Job Type: Permanent
Primary Location: Montreal
All Available Locations: Montreal
Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.
Do you love to work within large IT projects and have experience delivering Managed Service Operations? Come join our team in our Montreal based Canadian Delivery Centre at Deloitte.
You will be part of a team that provides the managed services support backbone for our clients. We will count on you to coordinate the resolution of day-to-day issues as they arise, prepare and deliver key support reports, provide excellent customer service, and help plan critical system changes or maintenance.
You will be part of a team that supports large IT scale solutions for our client, often immediately after being released to a user community.
You are someone who has:
- 2-4 years’ experience participating in managed service IT operations
- A good understanding of and experience applying ITIL processes and managed services principles (e.g. incident management, change management, problem management)
- Strong verbal and written communication skills in both French and English
- Good coordination skills with the ability to interact with different support levels/teams as well as Deloitte leadership
- Pays attention to details and is more process focused with an interest in continuous improvement
- Available on-call for intervention and incident response
- Able to apply for and obtain a CBSA Secret Level Clearance. Deloitte will support this process and compensate for finger printing costs.
Why Deloitte?
Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:
- You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
- You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
- You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.
The next step is yours
Sound like The One Firm. For You?
At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
