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Service Designer

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Date Posted: Jan 8, 2022

Reference Code: 85451-en_US

Job Type: Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal; Toronto; Vancouver 

 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Have many careers in one Firm.
Experience a firm where wellness matters

We are seeking exceptional candidates who have the commitment to join a world-class client delivery organization that is a part of one of the world's premier consulting firms.

 

Deloitte, one of Canada's leading professional services firms, provides assurance & advisory, tax, consulting, and financial advisory services through more than 8,000 people in 56 offices. Deloitte LLP, an Ontario Limited Liability Partnership, is the Canadian member firm of Deloitte Touche Tohmatsu Limited. Deloitte operates in Quebec as Deloitte SENCRL/srl, a Quebec limited liability partnership.

 

Deloitte is committed to creating an environment that is inclusive and accessible to clients and employees of all abilities. We are dedicated to build a diverse workforce and encourage applications from all qualified candidates.

What will your typical day look like?

Collaborate on end-to-end Service Design projects – You’ll work closely with a multidisciplinary team and use a mixed-method human centered design approach to research and design to develop experiences for our clients, employees and citizens. You’ll build strong relationships with stakeholders to help them set a vision for projects, including framing the problems to be solved and defining criteria for project success. You’ll work effectively within constraints, understanding the broader organizational context but also being ready to challenge it when necessary. Your goal will be to make technology more human and humans more human.

About the team

Deloitte Digital's vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining the customer's digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

Enough about us, let’s talk about you

As a Service Designer you have:

  • 4+ years of professional experience in a design consultancy or equivalent position 
  • Proven designs and experience of launched services that have been implemented in the real world
  • Experience analyzing and translating research data into meaningful insights and powerful stories
  • Experience for running UX Research, UX Design and/or UX Strategy mandates
  • Knowledge and expertise in different UX methodologies (e.g. usability tests, card sorting, guerilla test, surveys, field interview, ethnography study, etc.)
  • Knowledge and expertise in prototyping in low and/or high-fidelity prototypes on different tools (e.g. Sketch, AdobeXD, Figma, etc.)

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.


The next step is yours
 

Sound like The One Firm. For You?
 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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