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Consultant/Senior Consultant-SAP-Customer-CX-CRM

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Date Posted: Oct 16, 2021

Reference Code: 71602-en_US

Job Type: Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal 

Learn from deep subject matter experts through mentoring and on the job coaching
Build your leadership skills at Deloitte University.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.  
Be empowered to lead and have impact with clients, our communities and in the office. 
Grow your network and your knowledge by joining one of our many Employee Resource Groups. 
Join one of the SAP S/4HANA leaders and be part of the digital transformation! 

What will your typical day look like?

As a Senior Consultant focused on CX/CRM, you will:

· Lead and support SAP CX/CRM pursuits and SAP CX/CRM practice development initiatives

· Deliver SAP S/4HANA CRM or SAP CX projects successfully to large public and private sector organizations

· Supervise and coach junior colleagues and manage parts of client engagements

· Develop external eminence for Deloitte

· Build strong business relationships with potential clients

· Enhance your CX/CRM and consulting skills through various learning and certification opportunities

· Promote and foster collaboration and CX/CRM knowledge sharing between practitioners within the Deloitte SAP practice

About the team

The SAP practice offers a truly distinctive talent experience that allows our people to do meaningful work; we also offer them opportunities for growth, learning, and leadership wherever they are in their careers.  

We recognize that the technology landscape is rapidly changing; our SAP practice stays ahead by embracing innovation and industry leading solutions to transform businesses. 

Our SAP team is deeply experienced in the full range of technological challenges; from complex transformations, to mid-market projects, to innovative technologies and architectures;

Deloitte’s SAP practitioners builds expertise in services covering all project phases from exploration, to business cases, to detailed design, to end-to-end system implementation, and beyond, whether in an agile or traditional approach.

Enough about us, let’s talk about you

You are someone with: 

Functional consulting proficiency with at least 3+ full lifecycle SAP implementations, and 3+ years of industry and/or consulting experience related to SAP.

At least 3 years of SAP experience implementing any of SAP CRM (S/4 Customer Management), SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud (Hybris), SAP Customer Data Cloud (Gigya), SAP Marketing Cloud, or Qualtrics.

Thorough understanding of the SAP CX/CRM landscape, offerings, and innovations.

Very strong expertise in at least one SAP CRM or SAP CX product, including integration expertise.

Project experience with SAP S/4HANA

Experience with the SAP Business Partner master data model, data governance or data conversion.

Excellent interpersonal relations and demonstrated ability to work with others effectively in teams in agile, waterfall, or hybrid methodologies.

Experience leading teams or managing small projects, including leading customer workshops

A strong background in Project Management

Superior verbal and written communication skills 

Proven analytical skills and systematic problem solving

A positive attitude, someone who likes to learn, someone who is happy to share

Canadian travel may be required, flexible remote work opportunities depending on the project.

French speaking will be highly desirable

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.


Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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