Salesforce Solution Architect - Digital Customer

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Date: Jun 18, 2022

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: [[Permanent]] 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Fredericton; Gatineau; Ottawa; Quebec City; Sherbrooke 

 

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Partner with clients to solve their most complex problems
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.

Are you a creative thinker that loves to be on the cutting edge, solving problems though technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the most complex challenges? If so, Deloitte is the place for you! Help bring the power of digital technology to our clients and transform how they engage with their users. A career within our growing digital customer practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

What will your typical day look like?

Through your deep understanding of Salesforce and the Salesforce eco-system, you will be responsible for translating customer requirements into an overall functional blueprint for the solution.  This role is ultimately responsible for assisting the delivery team delivers consistent and efficient results to the customer. You help to ensure we effectively deliver the best Salesforce solution by using best practices.  As a senior leader on the team, you will help to mentor junior resources.

As a Solution Architect, your responsibilities are:
•    Drive successful and winning Salesforce solutions for our clients
•    Act as key contact for estimating and project scope
•    Liaise with clients for estimation, technical design, project status, etc.
•    Architect, Design and be accountable for the development of Salesforce solutions
•    Collaborate with technical architect to ensure solutions fit and scale into a larger picture.
•    Identify suitable solutions within the Salesforce ecosystem
•    Understand the roadmap of Salesforce products and the major releases within each
•    Act as a billable resource on engagements where complex design needs to be managed throughout the project
•    Understand at a high level how various products within the Salesforce ecosystem should be utilized
•    Understand at a high level the Deloitte Salesforce product offerings
•    Understand at a high level the more popular or commonly used apps within the Salesforce Appexchange
•    Understand how Salesforce Cloud features, apps or products interact with each other
 

About the team

With practitioners in over 35 countries, Deloitte brings deep industry insight, proven customer solutions experience, and Salesforce know-how. Deloitte’s network of member firms have delivered some of the most inventive and complex projects around the world.

Deloitte Digital uses creativity, technology, strategy, and the power of partnership to help our clients transform impersonal transactions into trusted relationships. We’re innovators, designers and architects of the future who build solutions that put people front and center.
 

Enough about us, let’s talk about you

As a Salesforce Solution Architect, we are looking for a candidate with:
•    A post-secondary degree or certificate
•    7+ years of experience delivering Salesforce solutions
•    Relevant Salesforce certifications and consulting experience
•    Deep understanding of the Salesforce platform and ecosystem
•    Proven leadership skills, including effective coaching of other team members and demonstrated experience working with clients
•    Experience estimating project work and creating appropriate roadmaps 
•    Excellent communication and strong interpersonal skills to facilitate meetings and complex concepts
•    Experience working in an agile software development as well as extensive experience with Salesforce.com
•    Understanding of CRM solutions and how they translate into business impact
•    Thorough understanding of what may drive business priorities, strategy and direction, and what may drive customer business needs
•    Excellent problem solving, troubleshooting skills and ability to prioritize tasks effectively with a high level of attention to details
Nice to have:
•    Deep industry experience in Finance, Public Sector, Consumer or Energy
•    ERP (SAP) systems experience
•    CPQ and Vlocity experience
•    Opentext integration with Salesforce experience
•    Bilingualism (English/French) is an added advantage

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
     
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
     
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
     
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
     
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

    The next step is yours

    Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally. Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.


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