Salesforce Solution Architect - Digital Customer

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Date: Sep 13, 2022

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 98301   
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Fredericton, NB; Gatineau; Ottawa, ON; Quebec City, QC; Sherbrooke 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems
  • Experience MyFlex and an agile work environment where work is what you do not where you do it

Are you a creative thinker that loves to be on the cutting edge, solving problems though technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the most complex challenges? If so, Deloitte is the place for you! Help bring the power of digital technology to our clients and transform how they engage with their users. A career within our growing digital customer practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

What will your typical day look like?

Through your deep understanding of Salesforce and the Salesforce eco-system, you will be responsible for translating customer requirements into an overall functional blueprint for the solution.  This role is ultimately responsible for assisting the delivery team delivers consistent and efficient results to the customer. You help to ensure we effectively deliver the best Salesforce solution by using best practices.  As a senior leader on the team, you will help to mentor junior resources.

As a Solution Architect, your responsibilities are:
•    Drive successful and winning Salesforce solutions for our clients
•    Act as key contact for estimating and project scope
•    Liaise with clients for estimation, technical design, project status, etc.
•    Architect, Design and be accountable for the development of Salesforce solutions
•    Collaborate with technical architect to ensure solutions fit and scale into a larger picture.
•    Identify suitable solutions within the Salesforce ecosystem
•    Understand the roadmap of Salesforce products and the major releases within each
•    Act as a billable resource on engagements where complex design needs to be managed throughout the project
•    Understand at a high level how various products within the Salesforce ecosystem should be utilized
•    Understand at a high level the Deloitte Salesforce product offerings
•    Understand at a high level the more popular or commonly used apps within the Salesforce Appexchange
•    Understand how Salesforce Cloud features, apps or products interact with each other

About the team

With practitioners in over 35 countries, Deloitte brings deep industry insight, proven customer solutions experience, and Salesforce know-how. Deloitte’s network of member firms have delivered some of the most inventive and complex projects around the world.

Deloitte Digital uses creativity, technology, strategy, and the power of partnership to help our clients transform impersonal transactions into trusted relationships. We’re innovators, designers and architects of the future who build solutions that put people front and center.

Enough about us, let’s talk about you

As a Salesforce Solution Architect, we are looking for a candidate with:
•    A post-secondary degree or certificate
•    7+ years of experience delivering Salesforce solutions
•    Relevant Salesforce certifications and consulting experience
•    Deep understanding of the Salesforce platform and ecosystem
•    Proven leadership skills, including effective coaching of other team members and demonstrated experience working with clients
•    Experience estimating project work and creating appropriate roadmaps 
•    Excellent communication and strong interpersonal skills to facilitate meetings and complex concepts
•    Experience working in an agile software development as well as extensive experience with
•    Understanding of CRM solutions and how they translate into business impact
•    Thorough understanding of what may drive business priorities, strategy and direction, and what may drive customer business needs
•    Excellent problem solving, troubleshooting skills and ability to prioritize tasks effectively with a high level of attention to details
Nice to have:
•    Deep industry experience in Finance, Public Sector, Consumer or Energy
•    ERP (SAP) systems experience
•    CPQ and Vlocity experience
•    Opentext integration with Salesforce experience
•    Bilingualism (English/French) is an added advantage


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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