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Future Opportunities - SAP - Analyst/ Developer

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Date Posted: Sep 13, 2019

Reference Code: 46175-en_US


Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
 

Do you want to work in a practice where you matter? Our SAP practice offers you interesting Hybris, S/4 HANA, and other ABAP projects that will stimulate your career in an agile work environment! 

What will your typical day look like?

Deloitte’s SAP practice is seeking an experienced Business Technology Analyst to fill a unique role that blends key elements of Service Management, Project Management and Quality Assurance Management. As a member of the SAP Team, you will play a key role serving our SAP external and internal clients and driving selected SAP practice continuous improvement initiatives.

Overview:

  • Coordinate / manage Service Management activities (e.g. Request triage, Incident management, service level management, reporting requests)
  • Manage / engage in project work and AMS support delivering high quality solutions as required
  • Drive, manage, and track effectiveness of internal initiatives (e.g. ITIL compliance, Deloitte Methodology and tool training and adoption)
  • This role will consider candidates requiring a flexible work arrangement. Accessibility after hours may also be required.
About the role
  • Coordinate / manage Service Management activities (e.g. Request triage, Incident management, service level management, reporting requests)
  • Manage / engage in project work and SAP support delivering high quality solutions as required
  • Drive, manage, and track effectiveness of internal initiatives (e.g. ITIL compliance, Deloitte Methodology and tool training and adoption)
  • This role will consider candidates requiring a flexible work arrangement. Accessibility after hours may also be required.

Primary Responsibilities:

 

  • Provide SAP engagement support
    • Coordinate and/or execute requests as requested by engagement leadership
    • Escalate issues as necessary by following defined escalation procedures
    • Track and report on compliance of Service Levels, Incident Volumes, and other Operational reports
    • Create and maintain customer Deliverables and Reports with technical staff
    • Work with technical team to resolve Incidents and Service Requests.
  • Support SAP operations and engagement account administration
    • Coordinate client set up and onboarding on Deloitte and/or client service management applications
    • Coordinate client requirements collection for request management and service management reporting
    • Coordinate all training requirements for practitioners and Management on new/updated applications and tools
    • Project and Access requests for all Deloitte resources through client programs and processes
    • Identify, manage and roll-out practice process improvement initiatives
  • Drive all administrative aspects of Service Management tool (Remedy – Incident Monitor - SharePoint)
  • Drive continuous improvements as Canadian Change Coordinator liaising with firm Methods and Tools group as required
    • Identify reporting requirements, manage report development and execution as required
    • Coordinate all support requests
Enough about us, let’s talk about you
  • Post-secondary degree required
  • Minimum 3 years' experience supporting multiple stakeholders, in a professional, fast-paced and deadline-driven environment
  • Minimum 3 years' experience in coding, in SAP
  • Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
  • Comfortable working in a client-facing environment with individuals at all levels within an organization
  • Detail-oriented, highly organized self-starter with the demonstrated ability to work under minimal supervision
  • Ability to work collaboratively, leveraging appropriate firm and external resources to manage, own and minimize administrative tasks
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and a demonstrated ability to build effective working relationships
  • Attention and patience for lots of details
  • Advanced level knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Public sector or policy-heavy (e.g. law, insurance) experience is a big plus
  • Working knowledge of SharePoint is an asset
  • Demonstrated enthusiasm for continuous learning relevant to the role

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities!  We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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