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Consultant, Managed Services, Omnia AI

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Date Posted: Mar 13, 2020

Reference Code: 46040-en_US

Job Type: Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal 

Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 


Are you passionate about data and technology solutions, driven to learn about them and keep up with the market evolution, while working remotely with colleagues and clients? If you answered yes, then we have an opportunity waiting for you!

What will your typical day look like?


As a Consultant, Managed Services based in our Montreal office, you will be part of a dedicated technical team that delivers operational solutions to our clients. You will play an active role throughout the entire solution lifecycle while working with a variety of technology stacks. Specifically, you will:

  • Provide production level and managed services support on client solutions
  • Be responsible for reproducing / confirming incidents/defects as well as reporting
  • Perform root cause analysis, and provide solutions to resolve incidents and errors
  • Develop, test, and deploy enhancements, and break-fixes to client solutions
  • Provide technical support to ensure the availability and functionality of supported services, including replicating, analyzing, configuring, developing, and resolving issues independently
  • Ensure that activities within a process are being performed to meet Service Level Objectives,
  • Drive and lead resolution communication with peer support teams and clients
About the team


Deloitte Omnia, Deloitte's Artificial Intelligence practice is comprised of specialized experts with hands-on experience, and cutting-edge information assets that facilitate successful Artificial Intelligence (AI) transformations. We develop AI-enabled solutions to address all aspects of a client’s transformative journey with disciplined focus on business outcomes.

Our Managed Services team is based out of Montreal and helps multiple clients replace, upgrade or maintain their information systems. We deliver a breadth of solutions to solve our clients most challenging business problems. Our teams deliver “Big Data”, Robotic Processing Automation, Digital Content, Data Integration, and Analytical Solutions. Each one of these solutions leverages a different mix of new technologies to achieve a business outcome.

We have:

  • Leading methods and tools
  • Top professionals to coach and develop you
  • An open mind for new ideas
  • Opportunities to work with leading Canadian and global companies
  • Partnerships with top software providers
  • A dynamic and energetic workplace
Enough about us, let’s talk about you


You are someone with:

  • 2+ years of experience in Data Warehousing, Data Modelling, ETL, Cloud technologies, and preferably more than one technology stack
  • 2+ years of experience in software development, preferably with Java, Python, JavaScript, React, Angular, or equivalent
  • Excellent communication skills, written and verbal
  • 2+ years of experience in a technical support role
  • Experience with ServiceNow / ITSM / Jira  / ZenDesk considered an asset

If you believe you have what it takes to be a successful member of our team please apply now. We know your career is important to you and it's important to us, too. This role is just the first step of a highly successful career we can help you build.

The time is right for you to join Deloitte. Get your career off to great start. What impact will you make?

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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