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Cloud Operations Lead - Canadian Delivery Centre

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Date Posted: Jul 13, 2019

Reference Code: 44709-en_US

Job Type:  Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal 


Our consulting team at Deloitte helps multiple clients replace, upgrade or maintain technology systems. In fact, current market need for services is so high, we have built a dedicated world-class team to help us meet this demand. It is called the Canadian Delivery Centre (CDC) and is located in Canada’s main bilingual business centre, Montreal.

As an Infrastructure Operations Manager in the CDC, you will manage a team that oversees, designs, sets up, and supports infrastructure management services for our clients, leveraging leading cloud service providers (ex: AWS, Azure, GCP, etc.). As the infrastructure evolves, your team will work with clients to identify requirements, advise clients on options, architect and price solutions, and lead infrastructure projects.

In our view, the best infrastructure consultants are passionate about leading technology solutions and are driven to learn about them to keep up with market evolution. They possess strong problem-solving and analytical skills and are comfortable working remotely with colleagues and clients. They have an interest to continue to grow technically, and contribute to the growth of those around them.

We have:

  • Leading methods and tools
  • Top professionals to coach and develop you
  • An open mind for new ideas
  • Opportunities to work with leading Canadian and global companies
  • Partnerships with top technology providers
  • A dynamic and energetic workplace
The Role
  • Lead client meetings and workshops to identify requirements, discuss and advise on options, present project plans and status, and obtain client approvals
  • Understand the impact of design decisions on overall infrastructure functionality
  • Determine infrastructure design based on client needs
  • Guide an infrastructure team to document design specifications, testing scripts and other technical documentation
  • Manage deployment of an infrastructure solution to production
  • Lead the design, documentation, and delivery of post infrastructure operations activities as it pertains to incidents, change requests, and maintenance
  • Oversee and support the infrastructure operations services delivered by  our Cloud Managed Services (CMS) team activities include:
  • Generating Key Service Metrics;
  • Reporting Key Service Metrics;
  • Conducting industry research to identify new technologies that could assist in improving Service Availability;
  • Maintaining and updating the Technology Roadmap;
  • Coordination and Planning of Disaster Recovery activities;
  • Maintaining and updating key architecture documents;
  • Maintaining and updating IT processes and procedures
  • Lead change management processes for infrastructure (e.g. submit changes for CAB approval, review changes suggested by our Cloud Managed Services (CMS) team)
  • Oversee work of our CMS team to deliver project infrastructure requirements
  • Suggest adjustments to the infrastructure based on client requirements, performance needs, or opportunities for system improvement
  • Responsible for infrastructure-related SLM and reporting
  • Responsible for the creation, maintenance and adherence to a disaster recovery plan, capacity plan, compliance plan and architectural roadmap
  • Lead a small team of Infrastructure Operations Consultants
You Have:
  • A bachelor’s degree or a college degree in computer science, engineering or similar
  • ITIL certification
  • A minimum cumulative GPA of 3.0 or minimum cumulative CRC of 27 or more
  • 5-8 years’ experience delivering cloud infrastructure services, within a client context preferred
  • Good problem solving, critical thinking & analytical skills
  • Good written and oral communication skills in English
  • Ability to learn quickly and adapt to changing environments
  • Experienced in systems troubleshooting system issues
  • Experience with Microsoft Active Directory and Domain Services Troubleshooting; Windows and Linux OS Administration tools
  • Possess infrastructure certifications (e.g. AWS Certified Solutions Architect Associate, GCP Associate or MS Azure Professional)
  • Must be eligible for Canadian government Secret (Level II) security clearance
  • Ability to travel to Ottawa during peak periods

We also value:

  • Knowledge of support processes
  • Ability to work in French
  • Ability to enter the USA for training or short term work assignment

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted



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