Senior Manager, ServiceNow Security Operations, Risk Advisory

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Date: Jun 27, 2022

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 100842   
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal; Calgary; Edmonton; Gatineau; Halifax; Kitchener; Ottawa; Quebec City; Toronto; Vancouver 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

Experience MyFlex and an agile work environment where work is what you do not where you do it
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

What will your typical day look like?

As a Senior Manager, ServiceNow Security Operations, you will lead business development and project delivery of Cyber Security Advisory engagements to create effective proactive and reactive response and protection strategies for each organization to make their cyber risk manageable and minimize the impact threat actor activity may have on the organization. 

You will support in proposals, market materials, business promotional events and other market development activities to help grow the emerging demand of Security Operations Center of the future (agile SoC) enhancing incident response, threat intelligence, vulnerability response, leveraging ServiceNow SecOps and VM solutions, while working with a wide range of cyber security tools/solutions such as Phantom, Cortex XDR, CrowdStrike, Tenable, Qualys etc

You will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes as well maintaining and developing existing and new clients through solution selling and working with teams. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation, while using your knowledge to participate and support process improvement initiatives.

About the team

At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we can offer our Canadian clients a global capability with a highly qualified local presence.

Enough about us, let’s talk about you

You are someone who has:

  • 10+ years of experience as a business and or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager with ServiceNow.
  • A great understanding and deep knowledge of implementing ServiceNow security operations and IRM solutions, integrating other cyber solutions with ServiceNow (e.g. Qualys, Insight VM, Kenna, CrowdStrike, Microsoft Defender, Splunk).
  • Fluently bilingual in French and English.
  • Accountable for ServiceNow deliverables by leading client engagements and teams to successful outcomes with a focus on supporting your team, client needs.
  • Deep connections in the market to establish a thriving ServiceNow practice in the required regions and to develop new leads to generate new business.
  • Worked across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems.
  • Supported client pursuits business development efforts including preparing proposals and leading presentations to senior executives
  • Built long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations.
  • Worked with senior the firm leaders to understand, enhance and integrate service offerings across the service line.
  • Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement.
  • Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery team.


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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