French Speaking ServiceNow HRSD Lead

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Date: Jan 23, 2023

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 122041   
Primary Location: Montreal, QC  
All Available Locations: Montreal, QC 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Build your leadership skills at Deloitte University.

Deliver projects and assist clients in transforming their legacy environment and help them navigate through most complex business challenges by maximizing performance of their HR functions through leading-edge systems and processes.

What will your typical day look like?

  • Deliver projects and assist clients in transforming their legacy environment and help them navigate through most complex business challenges by maximizing performance of their HR functions through leading-edge systems and processes
  • Define, build and implement ServiceNow HRSD solutions that will improve the HR function’s alignment to business objectives and ability to help drive business results
  • Lead ServiceNow HRSD implementations, including the coordination of functional and technical resources, through planning, process design, configuration, testing and deployment
  • Develop external eminence by promoting and participating in forums for sharing expertise, strengthening Deloitte’s collective knowledge and helping resolve our clients’ challenges
  • Collaborate on innovative solutions to support the future of the ServiceNow HRSD offering within Deloitte

About the team

The HR Transformation team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.  We work with clients who want to improve their ability to react on digital world and enable scalability, remove performance barriers, enable innovation, and modernize core systems and reimagine their business.
Our ServiceNow HRSD group is part of a team that focus on employee experience and HR service delivery. While ServiceNow is a key technology, our team looks at all technologies.

Enough about us, let’s talk about you

You are someone who has:

•   5+ years of experience in HR technology related projects 
•   2+ years experience implementing ServiceNow HRSD (Preferably CSA and CIS-HR certified)
•   Demonstrated experience in developing systems requirements, designing and prototyping, testing, training, defining support procedures and implementing ServiceNow under deadlines
•   Ability to work with a large numbers of stakeholders (HR, IT, Architects…) with strong people management skills
•    Experience in migration of required data
•    Ability to coordinate efforts in line with the "The Larger Project" to maximize the overall value of project and process initiatives. Solid understanding of value management and tracking of business benefits in the context of a ServiceNow HRSD implementation.
•    Analytical skills: analytical thinking, problem solving, ability to manage ambiguity 
•    Exceptional communication and presentation skills in 
•    Ability to estimate, track and report on efforts (resource planning)
•    Programming experience and background (a plus)
•    Willingness to travel to client location (70%) when applicable
•    Bachelor's degree or higher


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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