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Do you have a passion for supporting and creating the foundation for exceptional client experiences? Would you like to bring structure, operational excellence, and clarity to a multi-faceted business line? Look at this exciting opportunity at the Deloitte Greenhouse! 

What will your typical day look like?

The Operations Lead works closely with the National Senior Manager of Strategic Operations, the Regional Market Lead, and cross-functional peers to implement operational standards and protocols, including practice reporting, vendor management, and client feedback. This individual will be the person to uphold our service excellence standards, contribute to a network of National Operations Leads and implement established processes in their region to create consistent experiences across the network. 

Some of your responsibilities will include:

• Owning and managing the Greenhouse Experience Program request process, including leading weekly team pipeline call, inbox & calendar management, request triaging and resourcing with appropriate team members, and scheduling and leading of specific operations-based calls & follow up activities (ROI). 
• Managing the day-to-day operations, including supporting the function of the facility and all the elements needed to ensure seamless client experiences.
• Taking ownership of the physical facility and taking a proactive approach in ensuring that it is always client ready.
• Managing, tracking, and reporting Greenhouse activities through existing reporting tools to ensure accuracy, quality, and timeliness.  
• Monitoring and improving operational efficiencies in support of the Greenhouse Experience Program and Deloitte’s strategic priorities.  
• Managing, communicating, and maintaining updates and implementations of best practices via feedback received per region
• Supporting the development of regional updates, newsletters, success stories, and other core Greenhouse materials used to support business development & regional marketing.
• Managing the revenue generation and collection process with internal & external clients.  
• Managing and processing expenses and budget for your region including tracking, monitoring, and reconciliation of budget to actuals.  
• Strong relationship development and management with external vendors and internal enabling services.  
• Insight generation – Work with National Operations & Reporting Leader to leverage feedback and data from operating systems and processes to create efficiencies and program effectiveness for assigned regions

About the team

Join a team of strategic Facilitators, Designers, and tech gurus who create the environment and structure to accelerate time to results. The Greenhouse Experience Program creates memorable, immersive, and engaging experiences to build momentum and optimism for an organization, disrupt ordinary thinking, and break through barriers. Be it in-person in a Greenhouse, offsite or online with our Canada-wide client base, the team elevates the experience and engagement.  

Enough about us, let’s talk about you

We are looking for an authentic, motivated, organized, and creative team member with a strong sense of self-awareness and emotional intelligence. You are someone with: 

• Minimum 3+ years of event management, program management, retail management or hospitality experience in a leading-edge client centric environment.
• Experience in a professional services firm or consulting capacity is an asset.
• Excellent organizational and project management skills. We move at a quick pace, so time management skills are essential.
• Flexibility to support other areas of the Greenhouse Experience Program to ensure a client’s experience is a success.
• High comfort and professionalism when communicating online or in-person with clients and executives.
• Ability to think both strategically and tactically to enable the execution of initiatives at an operational level.
• Proficiency in online tools and Greenhouse Experience Program technology (Klaxoon, Miro, Smart Technologies, etc..) – Training will be provided.
• Experience with finance or budget management is considered an asset.
• Ability to support stakeholders with revenue targets considered an asset.
• Ability to travel to support regional Greenhouse Programs. 
• Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.