Delivery Centre Operations Senior Manager, (CDC)

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Date: Jul 26, 2022

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 110124   
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal; Fredericton; Gatineau; Moncton; Quebec City; Saint John; Sherbrooke 


Our Purpose


At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Be encouraged to deepen your technical skills…whatever those may be.
  • Partner with clients to solve their most complex problems
  • Experience MyFlex and an agile work environment where work is what you do not where you do it 

We are looking for someone to lead the operations of Deloitte’s Canadian Delivery Centre (CDC). Are you ready to play a role in the management of our Delivery Centre activities? Are you looking for a role where you will be able to lead quality programs such as CMMi, design, implement and deliver operational processes, and be part of a collaborative leadership team?

What will your typical day look like?

As a Senior Manager for our centre operations, you will be responsible for the operations of our delivery centre. Here is a short description of this position:

· Lead our centre’s quality program including auditing process compliance, managing our quality champions, and reporting on performance goals

· Responsible for centre operations including supporting various teams to meet operational KPIs

· Design, build, maintain, and publish Delivery Centre dashboards providing a comprehensive picture of CDC performance

· Recommend improvement opportunities that lead to increased quality or cost efficiencies

· Implement improvement opportunities approved by our centre’s leadership including mobilizing a team, managing initiatives, and reporting on progress, risk, and mitigation strategies. This also includes the development of any processes or tools, as well as supporting any deployment and change management efforts.

· Play a key role in delivery of centre strategic initiatives that promote centre growth, diversification and evolution

· Work with Deloitte stakeholders (e.g. finance, talent, quality) to complete key responsibilities

· Educate CDC employees on existing and newly defined CDC operational and quality processes and standards

· Support initiatives to promote and improve centre awareness within our Canadian and Global network

About the team

Our Montreal & New Brunswick based Canadian Delivery Centre is made up of over 425 employees that primarily focus on delivering technology solutions to clients. We are a fast-growing team looking for a leader to help run the operations of our centre and to continue growing to meet the needs of our employees and clients.

Enough about us, let’s talk about you

You are someone who possess:

· At least 5 years’ experience working in and leading operations and quality programs

· Experience working in department management, within a consulting firm is an asset, but not a requirement

· Experience designing and delivering processes aligned to certified programs (e.g. 6-sigma, CMMI)

· Strong analytical and organizational skills

· Excellent communication skills in both English and French (must be completely bilingual)

· Experience working with multiple teams coordinating work efforts

· Good understanding of office tools with an interest to leverage technology to automate activities

· Previous experience with process improvement initiatives an asset (e.g. 6-sigma, CMMI)

· Experience implementing tools to improve productivity (e.g. RPA)

· Interest in learning new technology to support work efforts


Our promise to our people: Deloitte is where potential comes to life.


Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours


At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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