AMS Senior Manager , Human Capital (CDC)

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Date: Jan 22, 2023

Location: Montreal, Quebec, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 106484   
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Fredericton, NB; Gatineau; Moncton, NB; Montreal, QC; Quebec City, QC; Saint John, NB; Sherbrooke 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.


Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.

At Deloitte, we are committed to recognizing, affirming and celebrating the diversity of opinion, talent and expertise that make each person unique.

A career in Consulting will offer you the opportunity to:

· Work in a fast growing and challenging environment with like-minded people who are eminent in their respective technical field

· Develop solutions through debate and discussion, in our teams and with clients

· Continue your professional development to reinforce and expand your chosen career path

· Work with high profile clients on a variety of Canadian engagements

What will your typical day look like?


Deloitte is specifically looking to hire talented employees with experience in Human Resource Management System (HRMS) technologies. While experience with PeopleSoft HR, Workday or SuccessFactors is preferred, other experience with similar technologies will be considered.

The AMS Senior Solution Manager is responsible for managing Application Management Services (AMS) engagements. Reporting to Engagement Partners and Account Managers, the SSM is expected to carry out the following activities:

· Engagement Delivery – manage operations support teams to exceed client expectations, meet agreed-upon Service Level Agreements and KPIs, provide performance reporting to client, perform resource planning, manage project financials and resolve issues

· Business Development – participate in client RFPs and proposals, develop re-usable collateral that can be used in other AMS engagements, stay abreast of latest technology to provide on-going advice to clients, lead automation/RPA and innovation activities, develop client references through building trust and exceeding expectations

· Practice Development – help manage and grow the practice through key initiatives such as recruiting, developing new offerings, enhancing reporting, refining methods and tools, etc.

About the team


The AMS practice offers a truly distinctive talent experience that allows our people to do meaningful work; we also offer them opportunities for growth, learning, and leadership wherever they are in their careers.

Enough about us, let’s talk about you


You are someone with:

· A minimum five (5) years of experience in an operations management capacity

· Advanced knowledge of Workday, SuccessFactors, Oracle, Kronos or any other HRIS technology a minimum of five (5) years is required

· Sustains technical expertise with relevant trainings and certifications

· Advanced knowledge of different support models and support processes including incident mgmt, problem mgmt, release mgmt, change mgmt, SLA/KPI mgmt, etc.)

· Advanced project management experience, comfortable working with matrix reporting structures

· Proven ability to lead multiple workstreams simultaneously

· Demonstrated ability to take initiative and interact with all levels of management

· Establishes position as a leader with teams and as a trusted advisor with clients to deliver solutions effectively

· Supports team members’ development needs through formal and informal coaching and knowledge sharing

· Manages a team and client relationships to deliver outstanding client solutions

· Supports the sales process and identifies opportunities through client experience

· Ability to work in a fast-paced and changing environment

· Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position



Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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