Job Description
Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global E&A -24 months FixedTerm
Posting Start Date:  6/10/26

Job Type: DTTL - Secondment 
Work Model: Remote 
Reference code: 133370   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.


By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

 

What will your typical day look like?

 

The Global ServiceNow Alliance Performance and Operations Lead will work directly with Global ServiceNow Alliance Leader and the ServiceNow Alliance 3600 relationship team.


Sales Planning and Operations:

 

  • Displays ownership of the sales process and contribute effectively to building eminence and leading sales efforts, specifically through leading fiscal year planning cycles, forecasting, pipeline and account activation, where there may be broader ecosystem plays and built a better understanding of creative commercial elements to structure deals in a business development process such as pricing, scenario modeling, margins, effort and overhead
  • Leads annual Global sales planning process, drives consensus on priorities, advocates for resource and solution funding

 

Must Win Deal Orchestration:

  • Supports 'art of the possible' deals construct for large complex deals by using financial levers to frame and architect a large-scale deal including partnering with leaders to price bill of materials
  • Works with the Global Sales Excellence teams to deal prioritize in local and global to support securing opportunity investment
  • Go To Market Growth Play Catalyzation:
  • Thinks innovatively to shape and catalyze new business opportunities for Deloitte and ServiceNow using a multi discipline model and approach to shape and capture untapped total addressable market for ServiceNow and Deloitte, in pursuit of our FY30 $4B global sales strategy.
  • Connecting with the other strategic market play teams including AI, Operate, and Industry to position ServiceNow

 

Market Analysts:

  • Shapes Proactively the analyst engagement agenda, liaison with Global Analyst Relations, and mobilize firm efforts to elevate our competitive positioning in the ServiceNow ecosystem with IDC, Everest and Gartner through briefings and RFI responses annually

 

Marketplace Excellence:

  • Advocate and drive Deloitte’s ServiceNow Global Elite partner ecosystem performance partnering with the regional alliance managers focused on our top tier rankings, strategic competencies, and global knowledge activation

 

Who you'll work with:

 

Reporting directly to the Global ServiceNow Chief Commercial Officer, and supporting most directly their agenda setting, strategic planning, strategic communications, management of the Global Alliance 360-relationship, and executive engagement. Specific duties will include:

  • Report to the Global Alliance Leader
  • Work with Chief of Staff; Regional Alliance Managers
  • Collaborate across the Global ServiceNow network – across lead alliance partners and the and their teams; and build relationships across the firm’s Global Alliance Portfolio, Global Technology and Transformation Offering Leaders and the Global Consulting & Risk Advisory network to build community and win and hearts of minds across the Firm

About the team

 

Global Ecosystems & Alliances is at the core of the firm's strategy, working hand-in-hand with industries and practice areas to orchestrate expansive business ecosystems of client and alliance relationships to solve the most complex challenges in exponentially powerful ways. By combining leading technology with our time-tested business acumen and strong industry relationships, we bring complete, scalable solutions that can help our clients not only survive—but thrive—in a world of constant change.

 

Enough about us, let’s talk about you

Do you possess the following?

  • Minimum 5 years of consulting delivery experience with a Bachelors degree, MBA preferred
  • High performance as a senior consultant and strong individual contributor; strategic and creative team player willing to do what it takes to get the job done
  • Ability to work independently with competing priorities while consistently producing leading client quality deliverables
  • Superior, executive communication and project management skills in a dynamic, high paced environment
  • Proven experience, building effective working relationships and collaborate across stakeholders to produce a high-quality client-ready deliverables 

Skills 

  •  Excellent verbal and written communication; ability to communicate views clearly and with confidence
  • Outstanding analytical, financial, research, and presentation skills with strong attention to detail and understanding / willingness to apply new AI capabilities (i.e. superior PowerPoint and Excel skills required)
  • Strategic thinker who can identify strategic themes/issues
  • Demonstrate strong EQ and IQ to manage fast paced complex environment
  • Creativity and the ability to work collaboratively to reach innovative solutions
  • Ability to interpret and develop an understanding of technical subject matter
  • Ability to effectively manage a comprehensive set of initiatives and deliverables across different teams on time
  • Ability to deal with a degree of ambiguity and use own initiative

 

 

Total Rewards


The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

 

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.