Analyst, IT

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Date: Aug 5, 2022

Location: Calgary, Alberta, Canada

Company: Deloitte

Job Type: Permanent 
Reference code: 107342   
Primary Location: Calgary, Alberta, Canada 
All Available Locations: Calgary 


Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.


Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other IT teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or Regional technology initiatives and acquisitions.  You will collaborate with other ITS teams in order to continually identify, design and implement enhancements.  You will work primarily out of the Deloitte Calgary location though travel may be required around various offices in Canada for special projects.

About the team

Our Support Services team provides end-user support to our diverse base of professionals across Canada.  As part of the larger Deloitte Management Services organization, we deliver internal services to the firm’s practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.

Enough about us, let’s talk about you

You are someone with:

  • Experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft Office suite of products.  Familiarity with Microsoft Skype for Business, Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
  • Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and Mac OS. 
  • Strong, effective and clear communication skills in English, with an ability to adjust messaging appropriate to the audience.
  • A post-secondary education in an IT discipline would be an asset as well as an ITIL Foundations Certification.


Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action PlanReconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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