Job Description
Technology & Transformation- Customer Strategy & Design - New Grad 2027- Multiple Locations
Posting Start Date:  8/20/26

Job Type: New Graduate 
Work Model: Hybrid 
Reference code: 134519 
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON; Calgary, AB; Halifax, NS; Montreal, QC; Vancouver, BC

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. 

By living our Purpose, we will make an impact that matters.

 

Are you looking for an opportunity to work on meaningful, high impact projects at the intersection of customer experience, research, strategy, design and technology? Whatever your passion, join us if you want to help solve some of the toughest business issues and shape the future of our country together. 

 

What will your typical day look like in Technology & Transformation? 

 

As an Analyst in the Customer Strategy team (within the Customer portfolio, also known as Deloitte Digital) you will work with multidisciplinary teams to help clients understand their customers, design compelling experiences, explore the art of the possible, and uncover data-driven insights – all to help translate strategy into action. Day to day, you will contribute to real client pursuits and projects – conducting research, synthesizing insights, shaping content and digital assets, and helping bring practical solutions to life. 

 

AI is central to how we work, not a side project. You will be expected to leverage approved AI tools and augment your work every day – accelerating research, sharpening analysis, and moving from idea to draft and prototype faster – while applying sound judgment to orchestrate these tools alongside your own thinking. Just as important, you will look for practical ways to put AI to work: spotting use cases and helping build tangible, AI-enabled solutions that make our teams and our clients more effective, always in line with Deloitte's responsible AI guidelines. 

You will have the opportunity to: 

 

  • Generate customer and market insights – Apply qualitative and quantitative research and analyse customer, financial, and operational data to uncover opportunities, inform decisions, and drive measurable outcomes. 

  • Shape customer experiences and strategies – Design customer journeys, products, services, and experiences while supporting the development of customer-led strategies, business cases, and actionable roadmaps. 

  • Create compelling client deliverables – Develop client-ready presentations, workshop materials, and other outputs that communicate insights, recommendations, and strategic direction. 

  • Bring strategies to life through collaboration – Work across design, technology, data, and delivery teams to create digital experiences, products, and journeys, enable data-driven decision-making, and support implementation and rollout. 

  • Leverage AI to thoughtfully accelerate work – Use AI-enabled tools to accelerate research, synthesis, analysis, and storytelling while applying sound judgement and critical thinking to ensure quality and relevance. 

 

Our team brings together a variety of profiles (consultants, designers, strategists, data analysts) united by one objective: to create measurable value through emerging technologies, while keeping people at the centre of the customer and employee experience.

 

About the team 

 

Our Deloitte Customer practice capitalizes on our diverse, globally recognized brands and capabilities to elevate the human experience in everything we do for our people and every outcome we deliver for our clients. We leverage our unique strengths in creative, design, innovation, strategy, branding, advertising, and engineering – as well as our continued growth through acquisitions – to bring fully integrated solutions to our clients. You will work on collaborative teams with responsibilities that range from analyzing client issues and interviewing key personnel to developing recommendations, authoring presentations, and designing and building unique solutions. 

 

The Deloitte Customer practice has over 500 practitioners across Canada. We provide advisory to our clients to support with: 

  • Customer Strategy & Design 

  • Marketing, Commerce & Product 

  • Sales & Service 

  • Customer Service Operations 

 

About Customer Strategy at Deloitte 

 

Our Customer Strategy practice helps organizations put their customers and users at the center of strategic decision making. We work across industries to shape customer led growth strategies, design differentiated experiences, and guide end to end transformations to elevate the customer experience to achieve our clients’ objectives and ambitions (often enabled by technology, data, and digital platforms.) Within this group you will have exposure to a broad range of capabilities, spanning strategy, data, and implementation, while building a strong foundation in customer experience and business strategy. 

 

Explore the pages below to learn more about the hiring offerings and the teams that make up Deloitte Digital: 

Enough about us, let's talk about you

 

We are seeking candidates who: 

  • Are working towards completing a post-secondary degree program and graduating by September 2027 

  • Display initiative, creativity, enjoy problem solving, and are looking to make an impact 

  • Have technical proficiency in MS Office Suite (Word, PowerPoint, Excel, Visio, Project) 

  • Are comfortable using AI as part of your day-to-day work – you actively experiment with tools such as Microsoft 365 Copilot, ChatGPT, or similar to augment how you research, analyze, create, and solve problems 

  • Have a strong interest in customer experience and strategy, and how customer-led decision-making, bolstered by technology, enables better outcomes  

  • Are comfortable working with data—analyzing trends, synthesizing insights, and translating findings into clear recommendations and next steps 

  • Enjoy both structured problem solving, and navigating ambiguity, and can break down complex challenges into clear, actionable insights  

  • Communicate clearly and effectively, both in writing and verbally, and can tailor messages, stories and deliverables to different audiences  

  • Work well in teams, takes initiative, and is eager to learn in a fast-paced consulting environment  

 

Technology & Data Mindset (Assets) 

 

Experience or interest in one or more of the following is considered an asset: 

 

  • Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)  

  • Customer research (both qualitative and quantitative) and journey mapping  

  • Generative AI tools for research, synthesis, drafting, or analysis  

  • Customer data ecosystems (e.g., CRM platforms, digital analytics tools) and how data flows across touchpoints to inform customer strategy 

  • Experimentation and measurement (e.g., A/B testing, campaign performance tracking) to evaluate and optimize customer experiences 

 

Here's what you need for all Technology &Transformation Teams: 

 

  • Curiosity – You are eager to learn, ask thoughtful questions, and are always connecting the dots 

  • Analytical Thinking – You can dissect problems to uncover insights with strong attention to detail 

  • Teamwork – You work collaboratively with others to deliver on team goals and client outcomes 

  • Adaptability – You are comfortable with ambiguity and can pivot with rapidly evolving demands 

  • Leadership – You proactively anticipate needs and take initiative and ownership to drive results 

  • Communication – You organize your thoughts/ideas effectively through written and verbal means 

  • AI Fluency – You treat AI as part of your everyday toolkit, orchestrating it to work faster and smarter while applying sound judgment to the outputs while validating its accuracy

 

 

Our promise to our people: Deloitte is where potential comes to life

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be.

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want. 

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.


The next step is yours

 

Apply by Friday, September 18th, 2026 by 11:59PM EST. 


To be considered, you must submit your cover letter, resume and unofficial transcript in ONE PDF document

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded
territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.